Entry Level Help Desk Technician

Entry Level Help Desk Technician Reynolds and Reynolds

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1 Dayton, OH Job Details Full-time 1 day ago Benefits Health savings account Paid holidays Health insurance On-site gym Dental insurance 401(k) Paid time off 401(k) 6% Match Vision insurance 401(k) matching Life insurance Referral program Qualifications Technical troubleshooting support Full Job Description Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.

Responsibilities:

The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.

Requirements:

Associate degree or equivalent in related field Strong customer service skills Analytical thinker Troubleshooting and problem solving skills Oral and written communication skills

Training:

Mentoring with an experienced Frontline consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions.

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Company perks, including:
• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including:
• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Location:

Dayton, OH 45430 (Required)

Work Location:

In person