Field/Inhouse IT Support Technician

Field/Inhouse IT Support Technician dmi Networking, Inc. Santa Rosa, CA Job Details Full-time $30 - $40 an hour 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Life insurance Qualifications Microsoft Windows Server Software troubleshooting Cable termination Equipment installation LAN Research Windows Microsoft Office WAN Computer networking mac

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Full Job Description Field/Inhouse IT Support Technician (Santa Rosa)

Company:

dmi

Networking, Inc Compensation:

DOE Employment type: full-time Seeking an experienced Field/Onsite Support Technician (experience with remote work also preferred) to join our locally owned IT team in Santa Rosa. We're looking for a results-oriented individual with excellent customer service skills and the ability to work collaboratively and independently. You must be able to handle Windows client, Server, networking, and application-level support. You will assist remotely, by phone or in person. A minimum of two years of experience or equivalent education is required. You must be able to move into this position with ease.

Responsibilities will include:

Providing onsite/remote end-user support including hardware/software installation and troubleshooting. Providing technical support to customers with server, pc, network, and software integration issues. Maintain thorough documentation, records, and tickets in AutoTask ticketing system Setting up and configuring individual network end-users Researching new technology and implementing it or recommending its implementation Assist with both internal and customer related projects as needed

Requirements:

Minimum of two years in a business IT environment or equivalent education. Experience with Windows 7 (and up), Microsoft Server OS, Office 365 Administration Professional troubleshooting experience Experience with Remote Support Experience running cables and termination Dedication to continuing knowledge and advancing technical skill Ability to own a problem and see it through to resolution Excellent customer service, including oral and written communication skills

Clean DMV Preferred:

Experience with LAN/WAN network technologies (i.e. prep and configuration of routers, switches, and configuring rules. Experience with site-to-site VPNs, DHCP, DNS, NAT. IP addressing and subnet masks is a plus) Experience with macOS, Chrome OS is a plus Experience with Active Directory, Domains, and Server Migrations Prior MSP or multi-tenant system experience Our office environment: We expect every one to treat each other with mutual respect, regardless of appearance or affiliations, we are LGBTQ+ friendly Casual dress code in the office (guidelines in the case of onsite work) Dog friendly, feel free to bring your friendly pup into the office Office provided coffee and snacks daily

Job Type:

Full-time Pay:

$30.00 - $40.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off People with a criminal record are encouraged to apply

Experience:

Onsite/Field tech installs: 1 year (Required) Remote IT help desk: 1 year (Required)

Work Location:

In person