Job Description
FLORIDA LEVEL 2 TECHNICIAN
Mindcore Technologies Boca Raton, FL Job Details Full-time $60,000 - $75,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Desktop computer repair Authentication Endpoint Security Mobile device support Microsoft Outlook Computer Science IT user and group management Wireless networking Bachelor of Science Laptop (troubleshooting support) Windows Printer (troubleshooting support) Bachelor's degree Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Computer management Remote access software Networking equipment (troubleshooting support) Microsoft Teams SharePoint MFA VPN management Desktop administration Cross-functional collaboration Peripheral hardware support Cross-functional communication Video conferencing systems operation Office equipment system installation Mobile devices Full Job Description ARE YOU SOMEBODY WHO IS LOOKING TO MOVE FROM LEVEL 1 TO LEVEL 2 TO GET THEIR CAREER TO THE NEXT LEVEL?
A UNIQUE OPPORTUNITY TO BE PART OF A GROWING TECHNOLOGY SERVICES PROVIDER THAT FOCUSES ON CYBER SECURITY, CLOUD AND TOP NOTCH SERVICE. OUR TEAM IS PASSIONATE ABOUT DELIVERING QUALITY CUSTOM SOLUTIONS AND GOING ABOVE AND BEYOND TO ENSURE CUSTOMER SATISFACTION. THE IDEAL CANDIDATE IS A TECHNOLOGY PROFESSIONAL WITH A DEDICATED WORK ETHIC AND A PROVEN TRACK RECORD, WHO WANTS TO JOIN A FAST GROWING
"BOUTIQUE
" TECHNOLOGY SERVICES COMPANY. WOULD YOU ENJOY BEING PART OF A BEST-IN-CLASS TECH SERVICES COMPANY?
WOULD YOU LIKE THE EXCITEMENT AND ENERGY OF CREATING CUSTOM SOLUTIONS IN AN INNOVATIVE AND ENTREPRENEURIAL ENVIRONMENT?
JOIN US AND BENEFIT FROM OUR CASUAL, MOBILE, COLLABORATIVE WORK ENVIRONMENT. WE ARE LOOKING FOR A CREATIVE AND PASSIONATE TECH PROFESSIONAL WHO CAN BE A PART OF THE COMPANY - STARTING ON THEIR VERY FIRST DAY!
BASE SALARY + BONUS/MEDICAL/401K
Summary MINDCORE
serves a wide variety of businesses, providing end-to-end technology solutions as their preferred Technology Services Provider. What has made us so successful is our commitment to understanding each client's business, and its unique requirements, and then putting smart processes in place to ensure reliability, security, and most importantly positioning ourselves as a true partner in the business' success. To be our Level II Tech you must: Have experience with firewall's, switch's, servers, networking, and security basics, and a hunger to learn more! Have a good time with your team, be able to have fun. Have a desire to work with a group of technology superstars, totally focused on customer satisfaction. Find yourself daydreaming about MS O365, Azure, Cyber Security, and helping people solve problems. Get excited as you watch a steady flow of new customers come in and ask us to build them custom cloud solutions….your ideas become their reality. If this describes you, keep reading! We want you! You will be a critical member of a team working to solve real customer pain points. This isn't your normal position where you may be relegated to one small piece of the company's technology, or a project that doesn't matter. Instead, you will be instrumental and have the chance to be part of something very meaningful. Core Responsibilities Serve as the first point of contact for client support requests via phone, email, and ticketing system. Troubleshoot and resolve common hardware, software, and network issues. Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Perform user account administration including password resets, account creation, onboarding, and offboarding. Install, configure, and support desktops, laptops, printers, and mobile devices. Escalate complex issues to Level 2 and Level 3 engineers when necessary. Monitor and respond to alerts generated by RMM and security platforms. Document all work performed in the PSA/ticketing system. Assist with workstation deployments, equipment setup, and software installations. Follow established processes, procedures, and security standards. Deliver exceptional customer service while maintaining professionalism and urgency Provide professional and timely communication with clients and internal stakeholders. Ability to solve problems at their root, stepping back to understanding the broader context and not treating symptomatic issues Strong aptitude for trouble shooting and problem solving at the networking layer Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base Demonstrate a willingness to actively engage other support team members to drive it to resolution Interact with vendors to ensure timely resolution to issues. Strong problem-solving skills. Excellent communication and presentation skills. Professional, dependable, and flexible team player. Must work well under pressure. Have the ability to handle multiple tasks at the same time. EXPERIENCE WITH THE FOLLOWING
Required Technical Skills Microsoft Technologies Windows 10 & Windows 11 Microsoft 365 Outlook Microsoft Teams OneDrive Basic Active Directory Administration User Account Management Basic Networking Understanding of TCP/IP Basic DNS and DHCP knowledge VPN Connectivity Troubleshooting Wireless Network Troubleshooting Internet Connectivity Troubleshooting Hardware Support Desktop and Laptop Support Printer Support Mobile Device Support Peripheral Installation and Troubleshooting Security Awareness Multi-Factor Authentication (MFA) Password Management Phishing Awareness Basic Endpoint Security Concepts Tools & Platforms Ticketing Systems Remote Support Tools RMM Platforms (ConnectWise Automate, NinjaOne, Datto RMM, or similar) Documentation Platforms (IT Glue, Hudu, or similar) REQUIREMENTS BS
Computer Science or Information Technology a plus. Managed Service Provider experience preferred. 6+ year's industry experience Self-starter who can work effectively independently as well as in cross functional team environments. Experience with service delivery in cloud services environment a plus. Excellent written and oral communications skills and problem solving skills.. ConnectWise or similar experience required. Candidate MUST be available to work off hours if necessary Pay:
$60,000.00 - $75,000.00 per year Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location:
Hybrid remote in Boca Raton, FL 33431
