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Freelance Desktop support
Job
Sybex
Remote
$62,400 Salary, Part-Time
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Job Description
Freelance Desktop support Sybex - 2.4 San Francisco, CA Job Details Part-time Up to $30 an hour 13 hours ago Qualifications Enterprise software Hardware maintenance Windows Productivity software support Desktop (troubleshooting support) Customer support ticket management ServiceNow Desktop administration Ticketing system technical support Time management Full Job Description Overview We are seeking a dynamic and motivated Freelance Desktop Support Specialist to provide expert technical assistance to users across various organizations. This role offers the flexibility of remote work while delivering essential IT support to ensure seamless computer operations. As a key player in maintaining IT infrastructure, you will troubleshoot hardware and software issues, support operating systems, and enhance user experience through prompt and effective solutions. This opportunity is ideal for self-driven professionals eager to apply their technical expertise in a flexible, freelance capacity. Duties Deliver comprehensive technical support for desktop computers, laptops, and peripherals across different operating systems including Windows and macOS Troubleshoot software issues related to Microsoft Office, enterprise applications, and custom software using tools like ServiceNow, Jira, and BMC Remedy Manage computer hardware components such as desktops, monitors, printers, and network devices to ensure optimal performance Configure and support computer networking setups including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures Assist users with operating system installations, updates, and troubleshooting for Windows, Linux, and macOS environments Support IT infrastructure by managing user accounts, permissions, and access controls within Active Directory or similar platforms Diagnose and resolve network connectivity issues related to LAN/WAN configurations and assist with firewall settings for secure connections Provide help desk support by responding promptly to user inquiries via ticketing systems like ServiceNow or Jira, ensuring high customer satisfaction Collaborate with internal teams to escalate complex issues and document resolutions thoroughly for future reference Qualifications Proven experience in providing desktop support with a strong understanding of computer management and troubleshooting techniques Proficiency in operating systems including Windows, macOS, and Linux environments Solid knowledge of IT support tools such as Help Desk ticketing systems (ServiceNow, BMC Remedy) and project management platforms (Jira) Familiarity with computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols Expertise in software troubleshooting for applications like Microsoft Office suite and enterprise software solutions Strong communication skills with the ability to explain technical issues clearly to non-technical users Knowledge of computer hardware components and maintenance procedures Ability to work independently with excellent time management skills in a freelance setting Nice-to-have skills include experience with IT infrastructure management, knowledge of operating systems beyond Windows (such as Linux), familiarity with BMC Remedy or ServiceNow platforms for incident management Join us as a Freelance Desktop Support Specialist where your technical prowess makes a real difference! Empower users by resolving their IT challenges swiftly while enjoying the flexibility that comes with freelance work. Your expertise will help keep organizations running smoothly—apply today!