Help Desk Analyst - I

Help Desk Analyst•I HWP InsightWorks East Orange, NJ Job Details Permanent | Full-time $50,000•$60,000 a year 3 hours ago Benefits 401(k) Paid time off Employee assistance program Professional development assistance Qualifications Record keeping Spanish Phone communication English Mid-level Customer relationship management (CRM) systems (technically supported) User support Customer support ticket management Organizational skills Customer support CRM system proficiency Escalation handling Communication skills Client interaction via phone calls Full Job Description Help Desk Support Analyst (Tier 1)

Location:

New Jersey (Hybrid/Remote)

Job Type:

Full-Time Salary:

$50,000•$60,000 annually Overview HealthWorks Pros (HWP) a company of HWP Enterprises, is seeking Help Desk Support Analysts to support a large-scale, statewide program. This role serves as the first point of contact for users, handling inquiries, documenting issues, and ensuring timely resolution in a structured, high-volume environment. Responsibilities Respond to inquiries via phone, email, and ticketing systems Perform intake, triage, and documentation of requests Provide guidance based on established procedures Escalate complex issues to Tier-2 support Maintain accurate, audit-ready records Support SLA tracking and performance metrics Qualifications 2+ years in help desk, call center, or customer support Strong communication and organizational skills Experience with ticketing or CRM systems Ability to manage multiple requests in a fast-paced environment

Preferred:

Experience in healthcare, education, or public sector Bilingual (English/Spanish) a strong plus What We Offer Competitive salary aligned with HWP compensation model Structured team environment with growth potential Opportunity to support a high-impact statewide initiative Eligibility for performance-based recognition tied to service quality and productivity How to Apply—Visit us at https://hwpenterprises.com and click on "Careers" and select the appropriate career link; or Text "LEA" to 8623563510 to get started.

Pay:

$50,000.00•$60,000.00 per year

Benefits:

401(k) Employee assistance program Paid time off Professional development assistance

Work Location:

Hybrid remote in East Orange, NJ 07017