Help Desk Analyst I

We are looking for a Help Desk L1 to join an information technology team supporting a diverse client base in Tampa, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys resolving technical issues, delivering excellent service, and working across a range of business environments from single-office operations to larger multi-site networks. The role combines remote support with occasional onsite assistance, requiring strong troubleshooting ability, clear communication, and a proactive approach to client support.

Responsibilities:

Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues. Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment. Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately. Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools. Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support. Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery. Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions. Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues. Experience supporting Microsoft desktop operating systems within domain-based environments. Working knowledge of Active Directory and user/account administration. Hands-on experience with Microsoft Office 2016 or later, including Microsoft 365 applications. Foundational understanding of IP networking and basic network troubleshooting concepts. Ability to investigate technical problems independently using documentation, online resources, and other research tools. Strong written and verbal communication skills with a detail-oriented, customer-focused approach. Ability to lift and move equipment weighing up to 30 pounds and travel locally with reliable transportation. CompTIA A+ and Network+ certifications are valued. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .