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Help Desk Analyst I
Job
Robert Half
Remote
Full-Time
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44
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Job Description
We are looking for a Help Desk L1 to join an information technology team supporting a diverse client base in Tampa, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys resolving technical issues, delivering excellent service, and working across a range of business environments from single-office operations to larger multi-site networks. The role combines remote support with occasional onsite assistance, requiring strong troubleshooting ability, clear communication, and a proactive approach to client support.
Responsibilities:
- Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues.
- Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment.
- Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately.
- Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools.
- Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support.
- Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery.
- Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions.
- Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues.