Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk Analyst II
Job
Robert Half
Remote
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
43
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description We are looking for a Help Desk Analyst II to provide dependable technical support for employees across desktop, laptop, Mac, and mobile environments in Milwaukee, Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user issues, improving day-to-day technology experiences, and working across a broad range of endpoint and collaboration tools. The person in this role will deliver hands-on and remote assistance, support device lifecycle activities, and help maintain secure, productive office technology operations. This is a hybrid role with required
Responsibilities:
- Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues.
- Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support.
- Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom.
- Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings.
- Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking.
- Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users.
- Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution.
- Support backup and recovery activities for endpoint devices while following established data retention and protection standards.
- Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests. Requirements
- Demonstrated experience supporting PC and Mac hardware and software in a business setting, including installation, configuration, troubleshooting, and maintenance.
- Working knowledge of endpoint security practices, patch management, antivirus tools, and mobile device management concepts.
- Experience using a service desk or ticketing platform to log incidents, track requests, document troubleshooting steps, and record final resolutions.
- Familiarity with Microsoft 365 administration, Active Directory or Entra ID, Intune, and collaboration technologies used in modern office environments.
- Associate degree or bachelor's degree in an IT-related discipline, or equivalent hands-on technical support experience.
- Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
- Solid analytical and problem-solving abilities, with a dependable and proactive approach to completing assigned work.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft 365 desktop support credentials are a plus.