Help Desk Professional

Help Desk Professional Tecolote Research, Inc. - 4.3 Arlington, VA Job Details 1 hour ago Benefits Paid jury duty Stock options AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Military leave Paid time off Pension plan Vision insurance Employee stock ownership plan Bereavement leave Life insurance Qualifications Technology purchasing High school diploma or GED Shipping & receiving Full Job Description Overview We are seeking a help desk professional with hands-on experience working in a

PC LAN/WAN

environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware. Responsibilities The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams. This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation. Skills Required Experience working at a help desk for a mid-sized geographically dispersed company is desirable

Helpdesk Professional I:

0-2 years of experience Soft skills include Patience Empathy Active listening Sense of urgency Good interpersonal skills Well-organized Speed and accuracy Creativity and flexibility Windows OS, Active Directory experience is desired Okta Multi Factor Authentication is a plus Exchange, Office 365 experience is a plus Printer installation and configuration experience is a plus Windows Server is a plus Purchasing, receiving, shipping and equipment management The ability to work with employees at all levels of the organization The ability to obtain and maintain a security clearance is required US Citizenship is required Education High school diploma required. Full-Time Security Clearance person Entry-Level business On-site Benefits We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes: Health & Welfare Company Paid Major Medical Insurance for employees and family members Dental Insurance for employees and family members Vision Insurance for employees (employee-paid for family members) Group Life Insurance Accidental Death and Dismemberment Insurance Travel Accident Insurance Long-Term Disability Voluntary Short-Term Disability Supplemental Life Insurance Flexible Spending Account (pre-tax deferrals for health care expenses) Retirement Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option. Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period. Time Off Tecolote's generous paid time off benefits give employees the flexibility they need to relax, recharge and take care of the unexpected. Annual Leave Bereavement Leave Holidays Jury Duty/Witness Leave Military Leave Sick Leave Location Arlington Operations 2231 Crystal Drive Suite 702 Arlington, Virginia 22202-3724 (703) 414-3290

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019-26-2