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Help Desk Representative
Job
Insight Global
Remote
$40,560 Salary, Full-Time
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Job Description
Help Desk Representative Insight Global - 3.9 Warrenville, IL Job Details Contract $19 - $20 an hour 1 day ago Qualifications Customer communication Computer science Computer Science Triage Bachelor's degree Attention to detail Customer support ticket management Ticketing system technical support Client interaction via phone calls Full Job Description Job Overview We are seeking a dedicated Help Desk Representative to join our dynamic technology support team. This is a 5 month contract with potentials for extensions and conversion. Not guaranteed. In this role, you will serve as the first point of contact for users experiencing technical issues, providing prompt and professional assistance to ensure minimal disruption to their workflows. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems, including quantum engineering concepts where applicable. This paid position offers an opportunity to develop technical expertise while supporting a diverse user base in a fast-paced environment committed to innovation and excellence. Requirements Bachelor's degree in Computer Science or related field preferred or relevant experience 6-12 months of Help Desk or IT support experience Ability to thrive in a fast-paced, high-volume environment (average call time of 6-8 minutes, ~50-60 calls per day) Strong customer service and communication skills Basic troubleshooting and ticket triage skills High attention to detail with the ability to effectively multitask and prioritize