Help Desk Support

Job Title:

IT Help Desk /

Support Analyst Duration:

6-Month Contract (Potential for Conversion)

Location:

Remote (Occasional onsite support required)

Start Date:

ASAP Key Responsibilities Handle approximately 10 inbound support calls per day Manage and resolve ~10 tickets daily in a ticketing system (ServiceNow preferred) Provide timely and accurate updates on all assigned tickets Troubleshoot issues related to user access, systems, and connectivity Perform basic Active Directory tasks (e.g., password resets, user support) Assist with MS MFA setup and troubleshooting Support remote users via Teams Assist with software installations and deployments (SCCM exposure preferred) Troubleshoot VPN connectivity issues (FortiClient preferred)

Occasional Onsite Support May Include:

Wireless Access Point (WAP) installations and upgrades Network switch support Server refreshes and hardware-related escalations Preferred Qualifications (Nice to Have) Experience with ticketing systems (ServiceNow preferred) Familiarity with MS MFA and account security tools Exposure to Intune or Conditional Access Experience with SCCM or software deployment tools VPN troubleshooting experience (FortiClient preferred) Previous customer-facing experience (call center, retail, hospitality) IT certifications such as CompTIA A+, Network+, etc. Campus IT help desk or internship experience The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.