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Help Desk Technician
Job
Confidential
Remote
$45,240 Salary, Full-Time
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Job Description
We are a 65 year old company that has been providing Manufacturing Services, Distribution Services, and Sourcing/Logistics Services to Original Equipment Manufacturers (OEM's) from all industries. Come Join a Company Where People Stay and Grow Your Career with
Industry-Leading Benefits IT, Help Desk Technician Job Overview:
This role is responsible for providing technical support to end users, desktop systems, and site-based IT infrastructure. This position requires strong customer service skills, hands-on technical expertise, and the ability to work independently in a fast-paced setting. Work hours will be 8:30 AM 6:30 PM M-Th and 8:30 AM - 12:30 PM on Fridays. In this role you will- Provide technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
- Troubleshoot hardware, software, operating system, and application issues for on-site and remote users.
- Support Microsoft Windows environments, Microsoft 365 applications, collaboration tools.
- Perform workstation deployment, configuration, and replacements.
- New user setup/removal.
- Determine problem severity, perform basic remediation, and assign service requests to appropriate resources.
- Support floor systems, including PCs, barcode scanners, label printers, and related operational technologies.
- Participate in best practices and follow operations procedures to create efficiencies.
- Follow up with requests to make sure their IT needs have been met.
- Perform other tasks as necessary to support and achieve business objectives. For this role, you will need
- High school diploma or equivalent.
- Strong technical aptitude in break/fix support for hardware, software (Windows 11) and peripherals.
- Strong communication and customer service skills.
- Knowledge of Windows operating systems / Microsoft 365 / Active Directory / PC Hardware and peripherals.
- Ability to prioritize multiple tasks in a fast-paced operational environment.
- Willingness to travel to our Des Moines and Moline offices once a month for support needs.