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Help Desk Technician
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Assured Cyber Solutions, Inc.
Remote
$70,000 Salary, Full-Time
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Job Description
Help Desk Technician Assured Cyber Solutions, Inc. Milwaukee, WI Job Details Full-time $62,000 - $78,000 a year 1 hour ago Qualifications ITIL Certification MCP Process improvement Windows Compliance with security regulations IT infrastructure CompTIA Network+ Customer support ticket management Desktop applications Business requirements CompTIA Security+ CompTIA A+ Ticketing system technical support Information Technology Full Job Description Job Summary Assured Cyber Solutions, Inc. is seeking a Help Desk Technician to provide front-line technical support to end users by responding to service requests, troubleshooting technical issues, supporting applications, resolving tickets, and escalating complex issues to higher-tier teams. This role requires strong customer service, clear communication, accurate ticket documentation, and timely restoration of normal operations. Key Responsibilities Respond to user service requests and technical support tickets. Diagnose and troubleshoot desktop, laptop, application, access, and connectivity issues. Install, upgrade, and maintain supported applications. Support password resets, account access issues, and basic endpoint troubleshooting. Escalate complex issues according to established procedures. Document all support activities, resolutions, and user communications. Maintain knowledge base articles and user support materials. Coordinate with infrastructure, application, cybersecurity, and endpoint teams as needed. Follow client security and data protection policies when handling user issues. Required Qualifications Associate's or bachelor's degree preferred. 3-10+ years of help desk, service desk, desktop support, or technical support experience preferred. Experience using ticketing systems and supporting Microsoft Windows and common business applications. Strong customer service, troubleshooting, documentation, and communication skills. Ability to work calmly under pressure and communicate clearly with end users. Ability to protect sensitive information and comply with client security requirements. Preferred Certifications CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft certification, or equivalent. Why Join ACS ACS is an award-winning cybersecurity and IT services company supporting federal, defense, public-sector, and enterprise clients. This role is a good fit for a customer-focused IT professional who enjoys helping users, resolving issues, and supporting secure public-sector operations. ACS is an Equal Opportunity Employer. ACS considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. This position is contingent upon contract award, client approval, final labor category assignment, funding availability, and successful completion of any required background checks or onboarding requirements. Final compensation will be based on candidate qualifications, experience, certifications, work location, and client requirements. Candidates must be authorized to work in the United States. ACS is unable to guarantee sponsorship for this opportunity.