Help Desk Technician (Tier 1)

Location:

Remote (Tulsa, OK based)

Job Type:

Part-Time (Potential to move to full-time within one year)

Schedule:

Monday-Friday 10am-2pm and 1 on-call weekend a month; possible schedule flexibility

Compensation:

Salary About Us Bitrox Technology is a growing Managed Service Provider (MSP) supporting small and mid-sized businesses with reliable IT, security, and cloud solutions. We pride ourselves on responsiveness, professionalism, and building long-term client relationships. We are expanding our team to support continued growth and are looking for a motivated Help Desk Technician who wants to build a career in IT within a fast-paced, team-oriented environment. Role Overview This is an entry-level (Tier 1) support role focused on delivering exceptional end-user support and handling day-to-day service requests. You'll be the first line of support for client issues, resolving common problems quickly and escalating more complex requests as needed. Responsibilities Provide remote support to end users via ticketing system, phone, and email. Occasional onsite client work may be required. Troubleshoot common IT issues (login problems, email, basic networking, workstation issues) Handle user onboarding/decommissioning (account setup, permissions, device prep) Perform password resets and basic Microsoft 365 administration Accurately document issues, resolutions, and client interactions Escalate complex issues to higher-level technicians when appropriate Maintain professionalism and clear communication with clients at all times Required Skills & Experience High school diploma or equivalent required Foundational understanding of cybersecurity concepts, including phishing, endpoint security, MFA, and password best practices Self-motivated with a growth mindset to learn new technologies, pursue certifications, and take on expanded responsibilities over time Positive, dependable, and flexible individual who can adapt to a changing environment Basic understanding of: Windows desktop and server operating systems Microsoft 365 environment (Outlook, Teams) User account management Strong troubleshooting awareness and willingness to learn Excellent communication and customer service (phone skills are a must) Ability to manage multiple tickets and prioritize effectively Reliable internet connection and dedicated remote workspace Valid driver's license and reliable transportation Preferred (Not Required) Minimum 1-2 years of education and experience in an IT support role or customer service role Previous help desk or MSP experience Familiarity with RMM tools Basic networking knowledge (SonicWall, switches, WiFi) IT certifications (CompTIA A+, Network+, etc.) Basic MAC OS experience Benefits

• Remote work environment
• Paid holidays
• 25 hours vacation time upon hire date Growth Opportunity We believe in developing talent internally.

This role provides on the job training with a clear path to advance into: Systems Support Specialist (Tier 2) Project or specialized technical roles Continued education, training and certification Why Join Bitrox? Stable, growing MSP with strong leadership Culture built on Integrity, Accountability and Excellence Clear role structure and support from senior technical staff Opportunity to learn across a wide range of technologies Collaborative, no-drama team environment Direct impact on company growth and client success

Pay:

From $15.00 per hour

Benefits:

Paid time off Application Question(s): What are your salary expectations for this position? Are you available to work one on call weekend a month? Have you ever worked an IT helpdesk job before?

Education:

High school or equivalent (Required)

Work Location:

Hybrid remote in Tulsa, OK 74172