Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.

Responsibilities:

• Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.
• Manage software installations and ensure systems are updated and functioning efficiently.
• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.
• Support onboarding processes for new hires, including system setup and user account creation.
• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.
• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.
• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.
• Maintain confidentiality and ensure secure handling of company data.
• Provide light travel support for onboarding and other IT-related needs.
• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.