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Help Desk/Desktop Support Analyst

Job

Robert Half

Remote

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 5/28/2026

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Job Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.
Responsibilities:
  • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.
  • Manage software installations and ensure systems are updated and functioning efficiently.
  • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.
  • Support onboarding processes for new hires, including system setup and user account creation.
  • Oversee IT inventory tracking, reporting on issued equipment and onsite assets.
  • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.
  • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.
  • Maintain confidentiality and ensure secure handling of company data.
  • Provide light travel support for onboarding and other IT-related needs.
  • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.

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