Helpdesk Engineer 2

Helpdesk Engineer 2 Prescient Solutions - 4.3 Lisle, IL Job Details Full-time $65,000 - $70,000 a year 1 day ago Benefits Dental insurance 401(k) Parental leave Qualifications System administration Laptop (troubleshooting support) Server troubleshooting Equipment troubleshooting Windows Printer (troubleshooting support) Computer hardware Technical writing IT IP networking Microsoft 365 support Antivirus software Help desk Full Job Description

HELPDESK ENGINEER 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row! We are looking for a dynamic IT Helpdesk / Help Desk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Senior Helpdesk / Help Desk Engineer, you will: Provide Level 2 - 3 support on-site in a primarily Microsoft environment at our client site; Assist with systems administration and projects; and Document and post procedures. •Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. •Helpdesk Engineer 2 Responsibilities Troubleshoot, Maintain, Upgrade hardware and software; Create and maintain new user accounts, including groups; Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment; Contribute to the planning and design of workstation hardware, software, and application capabilities; and Deliver assigned projects while meeting timelines and budget objectives. Helpdesk Engineer 2 Requirements At least five years of IT related customer service experience in a helpdesk or call center setting; Solid understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols; Strong technical writing skills; and Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. Grow your IT career with Prescient Solutions - watch the video to learn more.

https:

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Job Type:

Full-time Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Parental leave Application Question(s): Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

Help desk: 5 years (Required) Ability to

Commute:

Lisle, IL 60532 (Required)

Work Location:

In person