Helpdesk Specialist

Share Salary Not Available Position range in Farmington MSA $35k - $58k Per Year Helpdesk Specialist TekSynap

Occupation:

Computer User Support Specialists

Location:

Kirtland, NM - 87417 Positions available: 1 Job #: 8866300

Source:

ClearanceJobs.com | TekSynap | NLX

Posted:

04/17/2026

Web Site:

www.clearancejobs.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Description Help for Partial Job Description. Opens a new window. Responsibilities & Qualifications

RESPONSIBILITIES

• Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required
• Installation, configuration, maintenance and troubleshooting for all users of the DTRIAC systems
• Install, configure, maintain, and troubleshoot computer peripherals
• Provide high-level technical assistance and customer support in the operations and maintenance of data systems.
• Must be able to lift 50 lbs.
• Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction Additional Information Help for Additional Information.

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REQUIRED QUALIFICATIONS

• Active US DoD Top Secret Clearance.

Experience:

HS 2-4 years, BS 1-2 Years, MS 0-1 years

• 8570 IAT II level certification, i.

e. active Security + CE Overview We are seeking a Help Desk Specialist to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Alburquerque, NM. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.

TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Location:

Kirtland AFB, New Mexico

• Type of environment: Fast paced, deadline-oriented environment
• Noise level: Medium
• Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs

Amount of Travel:

10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• U.S Citizenship Required
• Top Secret Clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We r Visit the Employer site for more details Help for Employer Information. Opens a new window. TekSynap Social Links Connect with TekSynap Other Local Jobs from TekSynap Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 AV/VTC Technician TekSynap Kirtland, NM Installation, Maintenance, and Repair Workers, All Other Regular Private Job Board - 6 weeks ago Responsibilities & Qualifications

RESPONSIBILITIES

• Provide operations and maintenance support to as-built AV/VTC systems.
• Diagnose and repair all AV issues as they arise.
• Assist lead AV support technician with evaluation and testing of changes/updates/repairs to AV systems and equipment.
• Thorough understanding of various AV technologies and protocols that include Crestron, Extron, BiAmp, Shure, and ClearOne.
• Develops detailed reports as needed.
• Supports/performs testing, documentation, and training.
• Troubleshoot new and legacy systems, hardware cabling and components.
• Integrate third-party hardware/software solutions when needed.
• Interface with external/internal clients and manufacturers/vendors.
• Install, test, and support AV systems, both on-site and remotely, with possible travel outside city/state of local office.
• Deliver projects assigned including communication management, schedule management, source control, and documentation.
• Regularly reporting to manager on the status of all projects.
• Contribute to the ongoing development of company standards and methodology.
• Understanding of installation of structured cabling to include pulling, termination and testing cat5e/6, video, RGB, HDMI, DVI and audio cables as needed.
• Understand and assist with the installation of AV control system equipment hardware to include audio and video conferencing equipment, distributed audio, digital signage, sound reinforcement, and all presentation systems as required.
• Identify and solve routine system issues that impact system operations.
• Ensure that project deliverables and milestones are met including close out documentation and punch list items.
• Perform quality control/check on finished product/projects including testing and presentation training to clients.
• Responsible for coordinating with property owners and OEMs in processing RMA issues.
• Assist in supporting technicians with onsite training endeavors.
• Follow all safety guidelines of Data Projections and client requirements.
• Perform other job-related duties or special projects as assigned.

General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from TekSynap Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Computer User Support Specialists Help for Occupation Information for Computer User Support Specialists. Opens a new window. Other Jobs and Employers Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. This job was posted at https://www.clearancejobs.com/ on 04/17/2026 10:23:34 PM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]