Helpdesk Technician (Windows Support)

PartTime Helpdesk Technician (Windows Support)

Onsite, San Jose, CA Schedule & Location Parttime:

1 day per week onsite

Location:

San Jose, CA Occasional remote followup work may be needed depending on issue severity Overview We are seeking a parttime Helpdesk Technician to provide onsite technical support one day per week at our San Jose, CA location. This role focuses on troubleshooting Windowsbased systems, supporting end users, and ensuring smooth daytoday IT operations. Ideal for someone looking to supplement existing work or maintain a flexible schedule. Key Responsibilities Provide Tier 1 support to onsite staff during scheduled weekly visit Troubleshoot and resolve issues related to Windows 10/11 , user profiles, updates, and system performance Support common applications including Microsoft 365, web browsers, VPN clients, and collaboration tools Diagnose and resolve hardware issues (laptops, desktops, printers, peripherals) Perform basic account administration tasks such as password resets and MFA support Document all work in the ticketing system with clear notes and resolution steps Escalate issues to remote Tier 2/3 teams when needed Assist with workstation setup, software installation, and onboarding/offboarding tasks during onsite visits Required Skills & Experience 1 2 years of helpdesk or desktop support experience Strong knowledge of Windows OS troubleshooting and configuration Familiarity with Active Directory, Office 365, and basic networking concepts Ability to work independently and manage onsite tasks efficiently Excellent communication and customer service skills Preferred Qualifications Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) Basic understanding of ITIL practices CompTIA A+, Network+, or similar certifications