HHS Service Desk Technician

HHS Service Desk Technician Job ID:

T2601448

Location:

Broomfield, CO, United States Date Posted:

Apr 13, 2026

Category:

Information Technology Subcategory:

Computer Operator Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

None Clearance Level Must Be Able to

Obtain:

Public Trust Potential for

Remote Work:

Hybrid Benefits:

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mail Tweet Share on Facebook Share on LinkedIn Apply Now > Job Description Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion

• Love what you do Empowerment
• Decide and act Integrity
• Be real Inclusion
• Embrace differences Innovation
• Think courageously Who We Are Looking For We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things.

You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise.

Responsibilities:

Provide excellent customer service to professional end users Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issue Support commercial and agency specific applications and software Support operating system and internet browser issues Support desktops, laptops, mobile devices, printers, scanners, and other hardware Support network infrastructure issues affecting end users Assist with password resets and account unlocks Assist with set up, installation, and configuration of hardware and software Diagnose, isolate, and resolve issues with network connectivity, wired and wireless Assist with creating and updating documentation, written instructions, and knowledge base articles Utilize an incident tracking system to create, work, and resolve tickets Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes Effectively determine when to escalate issues to specialist teams Communicate with supervisors, peers, and end users to effectively solve issues Follow all company and department policies and procedures

Qualifications Required Skills/Experience:

Must have a High school diploma or equivalent Must be a U.S. Citizen and be able to obtain a Public Trust clearance Prefer one year of relevant experience in a customer service/ support environment Proven hardware/software troubleshooting experience Proven experience providing effective and professional communication Proven ability addressing technical issues via telephone, email, and chat Demonstrated commitment to providing excellent customer service Experience with common software and operating systems Knowledge of IT support Best Practices Ability to work independently and within a team environment Availability to work flexible hours in a 24x7x365 environment Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

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