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Information Technology Help Desk Support

Job

Atlas

Remote

Full-Time

Posted 4 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/10/2026

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Job Description

Information Technology Help Desk Support at Atlas Information Technology Help Desk Support at Atlas in Berkeley Heights, New Jersey Posted in about 24 hours ago.
Type:
full-time
Job Description:
We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment. Key Qualifications Fundamental computer literacy and basic troubleshooting experience Strong customer service background with excellent communication and active listening skills Ability to troubleshoot common technical issues including password resets, software installation, and basic network connectivity Technical Skills Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers Experience installing and supporting mobile applications Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests Ability to use remote support tools such as TeamViewer or Remote Desktop (RDP) Soft Skills Strong customer service mindset with patience and empathy when supporting end users Strong problem-solving skills and ability to identify root causes of issues Ability to explain technical concepts in a simple, user-friendly manner Comfortable working independently and learning new systems quickly