Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Information Technology Help Desk Analyst

Job

PTR Global

Remote

Full-Time

Posted 4 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/7/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Information Technology Help Desk Analyst at PTR Global Information Technology Help Desk Analyst at PTR Global in Plano, Texas Posted in 1 day ago.
Type:
full-time
Job Description:
????
Hiring:
IT Help Desk Support Analyst | W2 Only ???? ????
Locations:
Plano, TX (75024) or Portsmouth, NH (03801) ???? Leading Insurance Client ????
Duration:
12-Month Contract (Potential Extension up to 24 Months) ???? Hybrid & Remote Shift Options Available ???? Multiple Openings (10 Positions) We are seeking customer-focused IT Help Desk Support Analysts to join a fast-paced enterprise support team. This role is ideal for candidates with Help Desk, Technical Support, Service Desk, Call Center, Desktop Support, or IT Customer Support experience. ????
Position Highlights:
  • 12-month contract with potential extension up to 24 months
  • Hybrid schedule for select shifts (2 days onsite, 3 days remote)
  • Off-hours shifts are 100% remote
  • Paid training provided
  • Multiple shift options available ?
???
Key Responsibilities:
  • Provide first-level technical support for end users
  • Troubleshoot hardware, software, network, and access issues
  • Respond to incidents and service requests via phone, chat, and ticketing systems
  • Document and track issues through resolution
  • Deliver exceptional customer service while meeting SLAs
  • Escalate complex technical issues to appropriate support teams
  • Support users in a fast-paced enterprise environment ?
Required Qualifications:
  • Experience in Help Desk, Service Desk, Technical Support, IT Support, Call Center, or Customer Service environments
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to work assigned shifts, including evenings, overnights, weekends, and holidays as needed
  • Reliable high-speed internet connection
  • Must connect via Ethernet cable (wireless-only connections are not permitted) ?
???
Training Requirements:
  • Mandatory 3-week instructor-led training program
  • Monday-Friday, 8:30 AM
  • 4:00 PM ET
  • 35 hours per week
  • Shift assignments may change after training based on business needs and performance ???? Onsite Requirements (Hybrid Shifts): Candidates must live within 50 miles of:
  • Plano Office
  • 7900 Windrose Ave, Plano, TX 75024 OR
  • Portsmouth Office
  • 225 Borthwick Ave, Portsmouth, NH 03801 ?
???
Interview Process:
1?? Hireflix Virtual Interview 2?? Live Interview (Microsoft Teams or In-Person) ???? W2 Only
  • No C2C / No Third-Party Vendors If you're looking to grow your IT support career with a leading insurance organization, apply today!