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Information Technology Help Desk

Job

Robert Half

Remote

Full-Time

Posted 6 days ago (Updated 21 hours ago) • Actively hiring

Expires 6/5/2026

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Job Description

Information Technology Help Desk at Robert Half Information Technology Help Desk at Robert Half in Marysville, Ohio Posted in 1 day ago.
Type:
full-time
Job Description:
Duration:
long term contract Job Responsibilities Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues. Respond to enterprise connectivity issues in an analytical and methodical documented manner Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Work as an effective team member

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