Job Description
We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
Classification:
Information Technology Spec 1 Unlimited, Full-time 7:30 AM to 7:00 PM (Monday - Friday) •A flexible work schedule may be approved with up to two days remote work per week (if applicable) Salary Range:
Hourly from $25.54 to $38.34; Annually from $53,328 to $80,054 • Salary placement is dependent on education and experience The vacancy is posted on-line from Wednesday Thursday June 4 - Sunday June 14 at 11:59pm THE POSITION AND THE DEPARTMENT
The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies. This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance. This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts. YOUR QUALIFICATIONS
Minimum:
Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows. Communicate technical information in simple written and verbal instructions to non-technical staff/users. Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner. Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers. Must be able to interpret information, analyze data, and think in a logical and deliberative manner. Preferred:
Experience working in Information Technology, customer service and support, or a related professional activity. Previous employment at a college or university. Previous experience providing customer service. Previous experience with service management or customer relationship systems. Associate degree in Information Technology, Computer Information Systems, or Computer Science. Completion of CompTIA, ITIL
Foundations, and other computer or service management-related certifications. WHY NORMANDALE
Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided. GREAT BENEFITS PACKAGE
As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met. For information on benefits, visit SEGIP's website SEGIP . This position is also part of the Minnesota Association of Professional Employees (MAPE). The MAPE ( https://mn.gov/mmb/employee-relations/labor-relations/labor/mape.jsp ) contract outlines many additional benefits provided. For more information on retirement benefits, please view the retirement brochure through MMB. HOW TO APPLY
Interested applicants should submit their application materials to this job posting. If you are unable to apply online, please contact the job information line at 651.259.3637. If you are a current Minnesota State employee, please log into Workday, click on the Careers Hub section and search for the Job Code. The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins. An offer for this position may be contingent upon the completion of a background check. Equal Employment Opportunity Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited. Reasonable accommodations will be made to applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu . Please indicate what assistance is needed.
