Information Technology Specialist 2 (NY HELPS)

Information Technology Specialist 2 (NY HELPS) State of New York - Attorney General, Office of the White Plains, NY Job Details Full-time $76,147 - $85,138 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Vision insurance Loan forgiveness Qualifications Knowledge management Customer communication Computer science Computer Science IT asset management Enterprise software Hardware maintenance Mid-level Bachelor's degree Internal employee customer service Computer hardware Desktop (troubleshooting support) Client services Customer support ticket management Organizational skills Customer service knowledge base ServiceNow Hardware management 1 year End user technical writing Online help documentation Desktop administration Equipment inventory management Bachelor's degree in computer science Hardware diagnostics Communication skills IT department experience Ticketing system technical support Full Job Description The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be a member of the Desktop Support Regional team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives.

DUTIES:

• Provide timely second-level hardware and software support to agency employees both at the OAG's White Plains Regional Office and other upstate regional offices as needed.
• Support all aspects of the hardware device lifecycle management.
• Participate in the rollout of agency-wide hardware/software initiatives.
• Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary.
• Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information.
• Conduct hardware and application testing and troubleshooting as needed.
• Develop technical user and IT documentation.
• Contribute to the Client Services Intranet ServiceNow Knowledge Base content.
• Other duties as assigned.

Travel to OAG regional offices may be required at times. The minimum qualifications required for this vacancy. Minimum Qualifications

NY HELPS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the

NY HELPS

Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under

NY HELPS

will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a

NY HELPS

title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:

• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR
• A bachelor's or higher-level degree in any field and one year of experience in information technology; OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR
• Two years of professional experience in information technology.

Competitive Minimum Qualifications:

• You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.

6 and/or 70.1 of the Civil Service Law.

PREFERRED QUALIFICATIONS

• Strong interpersonal, written and oral communication skills.
• Ability to work with minimal supervision.
• Customer service experience.
• Strong organizational skills and attention to detail.
• Experience installing, testing and troubleshooting computer hardware.

Additional comments regarding the vacancy. Additional Comments The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG. This agency does not participate in E-Verify for work authorization purposes.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply.

The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. Some positions may require additional credentials or a background check to verify your identity.