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Information Technology Support Specialist

Job

ATC

Remote

Full-Time

Posted 2 weeks ago (Updated 3 days ago) • Actively hiring

Expires 6/6/2026

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Job Description

Information Technology Support Specialist at ATC Information Technology Support Specialist at ATC in Lemoyne, Pennsylvania Posted in 3 days ago.
Type:
full-time
Job Description:
This position will provide IT phone and email support for the Conservation & Environment Delivery Center (CEDC) including Commonwealth employees in 3 agencies and 2 boards, and the public using CEDC websites. Training will occur in a CEDC or OA facility in Harrisburg. After training, this will be a teleworking (work from home) position but may change in the future. The candidate will be expected to have a dedicated workspace available for a Commonwealth provided computer and a stable internet connection.
Key Responsibilities:
  • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Ensure quality standards and SLAs are followed.
  • Serves as a contact for level 1 support for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
  • Coordinates with co-workers to research problems and find solutions.
  • Coordinates with user to participate in diagnostic procedures or by listening to and following instructions.
  • Track every call or email in the IT ticketing system, currently ServiceNow.
  • Monitor call center software for incoming calls and answer promptly.
  • Suggest update to the user-training manuals, KB's, and procedures.
Required Experience 1 to 3 years of help desk experience Preferred Qualifications Experience at a similar service desk environmnet Experience with ServiceNow or similar ticketing system

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