INFR IT Support Specialist

INFR IT Support Specialist West Valley City, UT Job Details 18 hours ago Qualifications Endpoint Security Employee onboarding Network troubleshooting Operating systems Microsoft Outlook MCP IT asset management MCSE Laptop (troubleshooting support) Equipment troubleshooting Application deployment Research Mid-level Printer (troubleshooting support) Software installation System maintenance VoIP Computer hardware Virtualization CompTIA Network+ Customer support ticket management Server installation Onboarding process management Equipment inventory management Escalation handling 2 years CompTIA A+ Active Directory management Mobile devices VPN Full Job Description IT Support Specialist Description of the position: PermaPlate is a family owned company based in Salt Lake City that has a 40-year history of superior customer service and quality products. We have experienced explosive growth over the last 5 years and are in the process of adding to our team of outstanding individuals. If you are the type of person that enjoys thinking outside the box and working to build systems and processes (often from scratch) then we want to hear from you! This role is primarily responsible for assisting the Systems Administrator. As a member of the IT department, you will be supporting team members in our headquarters, secondary location & remote employees. Our ideal candidate must be comfortable in a fast-paced environment, able to learn quickly, work independently, self-start, possess strong problem-solving skills, have a collaborative mindset, and have strong interpersonal skills.

Responsibilities:

Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices. Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite. Support Systems Administrator with any projects. Efficiently work tickets via email and phone calls. Provide basic level desktop/server support (creating users in AD, Office 365, resetting passwords, drive mapping etc.) Setting up email accounts on Outlook. Basic printer/scanner setup and troubleshooting Install Endpoint Security Software Acts as support for all computer related problems and escalates as necessary. Issues may range from basic application support Solving basic networking issues Updating hardware inventory information through provided asset management software Assists with the onboarding and offboarding of staff (including setting up laptops, creating accounts, making backups, and deploying software) Deploying and maintaining software installations Conducting periodic scheduled maintenance on staff laptops Creating SLA's & Setting up Ticketing System Function as primary point of contact from assignment of ticket to successful resolution of issue.

Requirements:

2+ years' work experience in a help desk role Experience with Office 365 Ability to work in a fast-paced environment Knowledge of the Microsoft Office 365 suite Ability to build rapport with staff. Ability to communicate technical information, both verbal and written, to a wide range of end-users Strong troubleshooting and critical thinking skills Ability to manage multiple support tickets and work independently Positive and professional demeanor Must pass a background check

Required:

A+ certification

Helpful:

Network+, Microsoft, MCP, MCDST, MCSE CompTia certifications