Internal Technical Support

• This person also needs to reside/work local to SLC TEKsystems is looking for a highly talented individual to join its team

Responsibilities:

• Responsible for live support, actively taking live inbound chats, calls, and emails on a regular basis from internal employees.
• Troubleshooting user software issues related to OS support, application support, and more
• Provide an exceptional, world class level of customer service while troubleshooting the technical issue the user may be having, usually by remote login into the employee's machine.
• If unable to resolve the issue, escalation to L2 support is required
• Support and troubleshooting of a mixed Windows and Mac environment

Requirements:

• The successful candidate will have experience supporting or knowledge of Windows and/or Mac OS systems
• Experience supporting Microsoft Office, Outlook, Google Workspace, and strong troubleshooting capabilities.
• Must possess excellent customer service skills and have the ability to give end users within the team a very warm and welcoming feeling.
• Ability to quickly train and ramp up
• Excellent communication skills, verbal and written
• Experience within technology support (~1 year) along with the passion to continue to be faced with new challenges
• Previous experience with Mac devices, tablets and mobile devices is a plus.

Job Type & Location This is a Contract position based out of Draper, UT. Pay and Benefits The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on Apr 24, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.