IT Application Support Analyst I

IT Application Support Analyst

I NORTHWEST ENERGY EFFICIENCY ALLIANCE INC - 3.8

Portland, OR Job Details Full-time $70,000 - $80,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Qualifications Customer service Microsoft Power Automate SharePoint Associate's degree Full Job Description NEEA has a number of traditional enterprise systems and a range of smaller technical solutions that meet specific department, team, or program-area business needs. The IT Application Support Analyst I works with NEEA staff to support and develop effective solutions to meet their needs. This position will be primarily responsible for supporting Microsoft enterprise applications such as SharePoint Online, Microsoft Power Apps, Microsoft Power Automate and Microsoft Teams. This position will require strong customer service skills, effective task management, organization, and time management skills. This includes meeting with NEEA staff to identify needs, document requirements, develop solutions, and configure, test, and deploy solutions. This resource also helps train and coach NEEA staff on how to most effectively leverage system capabilities. While the primary focus of this role will be SharePoint-related, the IT Application Support Analyst I will also support, participate in, and potentially lead, other technology and/or process projects. The IT Application Support Analyst I is part of a small cross-functional IT Team that supports the entire organization, and as such, plays a participating role in a wide range of additional IT activities. This position is based in the Portland, OR metro area, with a hybrid work location. We are looking for candidates who can meet the requirement of working at least 2 days per week onsite at NEEA's office location. Finalists must have eligibility to work in the US as NEEA is not able to provide VISA sponsorship or have remote work outside of the US.

Salary range:

$70,000 - $80,000, exempt Salary is based on the applicants Experience, Knowledge, Skills, and Abilities. The Typical Day May Include… Provides technical product support to staff. Troubleshoots problems, identifies solutions, and resolves technical issues identified. Provide formal and ad-hoc instruction and orientation for new staff members as needed and in the resolution of supporting staff. Monitor, manage and perform maintenance activities. Design and deploy new SharePoint sites, Power Automate workflows and Teams setup. Develop effective user-level job-aid and technical reference documentation. Help implement, monitor, and enforce IT-related processes, procedures, and practices. Assist with other IT activities on an as needed and/or backup basis. Participate in IT budgeting process by providing costs and estimates for future IT needs. Perform other duties which may be necessary or desirable to support the organization's success. This position is expected to work effectively with all NEEA staff as well as various external contractors.

Supervisory Responsibilities:

This position has no direct supervisory responsibility but may provide direction to contractors. This position may provide general direction and leadership to staff informally and as part of working groups/teams.

Your Experience, Education, and Skills:

Associates Degree in computer science, information systems, or equivalent. Minimum two years of professional experience performing customer service activities or equivalent. Very strong customer service orientation. Methodical work approach with the ability to work in a structured, process-oriented, quality-focused manner. Ability to work on a number of open tasks of different priorities. Ability to set own priorities and work effectively given reasonable supervision and guidance. Ability to present ideas and technical concepts in business-friendly and user-friendly language, both verbally and in prose. Ability to clearly articulate status and issues to management. Working knowledge of SharePoint Online, Microsoft Power Apps, Power Automate and Microsoft Teams. Ability to quickly learn new software applications, technical concepts, and user processes. Ability to work off-hours and extended hours, if needed, to support IT processes and timelines.

Preferred Education, Experience & Abilities:

Microsoft SharePoint, Office 365, or other related certifications Experience or exposure to non-profit organizations is a plus.

Highlights of NEEA's Benefits:

90% of medical/dental premiums paid by NEEA, including for dependents Employer funded Health Savings Account 136 hours of PTO/year Automatic 6% retirement contribution with an additional 2% matching Flexible work environment, including hybrid work location and 9/80 schedule options Professional development opportunities About NEEA The Northwest Energy Efficiency Alliance (NEEA) is an alliance of more than 140 electric and natural gas utilities and energy efficiency organizations working on behalf of Northwest energy consumers to increase the adoption of energy-efficient products services and practices. Since 1997, the region has achieved more than 959 average megawatts (aMW) of Co-Created electric energy savings - the equivalent of enough energy to power more than 700,000 Northwest homes each year. NEEA welcomes individuals from all backgrounds and fields of expertise, with or without previous experience in the energy industry. Follow this link to our website and learn more about the organization. NEEA is an Equal Opportunity Employer