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IT Field Support Technician(Level Two 5+ yr exp) - Kansas City, MO Area -
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Intermedia Group Inc
Remote
$67,600 Salary, Full-Time
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Job Description
IT Field Support Technician(Level Two 5+ yr exp)
- Kansas City, MO Area
- Intermedia Group Inc
- 4.0 Kansas City, MO Job Details Full-time $30
- $35 an hour 1 hour ago Qualifications Network installation Customer communication Driver's License Bachelor's degree Attention to detail Computer hardware Desktop administration Full Job Description IT Field Support Technician (Level Two 5 + years exp) Kansas City, MO area Intermedia Group Inc.
IMMEDIATE NEED
to identify and hire anIT FIELD SUPPORT TECHNICIAN
(LEVEL TWO 3 + years)FULL JOB DESCRIPTION
Intermedia Group Inc., is a national Full-Service Technology Support Firm. We are seeking a part-time IT Support Technician with 5 or more years of experience that is devoted to all aspects of help desk, troubleshooting, computer network, workstation, server, and auxiliary device support and maintenance. This position is a 40-hours per week position The IT Support Technician should be skilled to deal directly with the user, offering advice, training, solutions, and guidance. This role will work on-site at various customer locations as needed. The ideal candidate must be comfortable working in a fast-paced environment with multiple deadlines. They will be highly attentive to detail, have strong communication and documentation skills, and have the ability to multitask and prioritize assigned tasks.ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide on-site customer support and installations. Perform duties including installation of ethernet wiring as needed. Software/Hardware troubleshooting. Interface with third-party software vendors with more complex issues. Answering customer questions and resolving issues. Perform ongoing ad-hoc analysis of local computing environment Makes recommendations for technology or process improvements. Update orders and assignments according to established procedures. Support and work in a multi-user and multi-client environment on different platforms PC and network maintenance, and troubleshooting. Knowledge of Windows Server 2008-2021 and Windows XP- Windows 11, and most current Windows platforms.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's Degree is preferred. Minimum 5 years of experience working with a company that is a Managed Service Provider. Written communication skills are a must as all staff is responsible for a thorough documentation of services performed and client interactions Must have a strong commitment to providing quality customer service Must be punctual, detail-oriented, and professional at all times Must be a self-motivator with a desire to succeed. Must have a valid driver's license and reliable transportation. Ability to travel to customer company sites for IT support. Must pass a criminal background check and a laboratory drug screen and provide a minimum of two professional referencesJob Type :
Full-Time Schedule:
Monday-Friday PAY:
Compensation is based on experience.BENEFITS
Full About Intermedia Group Inc.: Intermedia Group Inc. is a full-service technology company that offers products and services to support businesses throughout the United States. We have experienced staff that can help every business adopt new ways to solve their day-to-day technological challenges. By providing good, solid advice and recommending proactive technology solutions, Intermedia Group Inc. (IGI) helps business executives navigate difficult technology choices and understand how outsourcing technology needs can enable them to boost their companies' productivity, increase their efficiency and provide a higher return on investment. We offer our customers the following full range of managed services: Cloud Hosting, Cloud Deployment & Custom Hosting Services, Systems Support, Intranet, Extranet, Internet & iOS App Development, Network Design, Installation &Management, New Equipment Configuration & Installation.Job Type:
Full-time Pay:
$30.00- $35.