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IT Help Desk Analyst
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InTech Network Solutions
Remote
$52,000 Salary, Full-Time
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Job Description
Help Desk / Systems Analyst InTech Network Solutions is a full-service IT services and Managed Service Provider located in Central Pennsylvania. We provide managed IT services, cybersecurity, networking, help desk support, and technology support to healthcare organizations and businesses throughout the region. We are looking for a customer-service-oriented Help Desk / Systems Analyst to join our team. This position is a great fit for someone with 1 to 2 years of IT support experience who enjoys working with people, solving technical problems, and wants to grow with a company long-term. This role will support users across multiple local healthcare environments, including area hospital locations and related customer sites. The technician will provide both help desk support and on-site technical support, with paid travel between customer locations primarily in the Altoona, Tyrone, and State College areas. This is not a remote position. About the Role As a Help Desk / Systems Analyst you will be one of the first points of contact for our customers and end users. You will help troubleshoot technical issues, provide friendly and professional support, document work in our ticketing system, and work closely with the rest of the InTech team to make sure customer issues are resolved quickly and correctly. We are looking for someone who has some real-world IT experience, but who is also eager to learn, take ownership, and grow into a larger role within the company. Responsibilities Provide first-level technical support to customers and end users Respond to support requests by phone, email, ticketing system, and in person Provide on-site support at healthcare and business customer locations Travel between customer sites in the Altoona, Tyrone, State College, and surrounding areas Troubleshoot Windows workstations, Microsoft 365, printers, network connectivity, email, basic application issues, and user account problems Assist with workstation setup, hardware deployment, software installs, network troubleshooting Walk customers through technical issues in a clear, patient, and professional manner Document all work performed in the ticketing system Track, route, and escalate unresolved issues to the appropriate team members Follow up with customers to confirm issues are resolved and service expectations are met Maintain a professional, friendly, and customer-focused attitude Work as part of a team in a fast-moving IT support environment Continue learning customer environments, help desk procedures, business-class IT systems, and healthcare technology workflows Recommend process improvements when recurring issues or better workflows are identified Requirements 1 to 2 years of help desk, desktop support, field support, or technical customer support experience preferred Working knowledge of Windows desktops, Microsoft 365, printers, basic networking, and remote support tools Strong communication and customer service skills Ability to work directly with customers in a professional, friendly, and patient manner Strong troubleshooting skills and the ability to work through technical problems logically Dependable, organized, and willing to take ownership of assigned issues Ability to multitask and manage multiple support requests Comfortable providing on-site support at customer locations Willing and able to travel between local customer sites Outgoing personality and a genuine interest in helping people Desire to grow in IT and become a long-term part of the InTech team Preferred Qualifications Experience working in a help desk or managed services environment Experience supporting healthcare, medical office, or hospital users is helpful but not required Experience with ticketing systems and remote support tools Basic understanding of Active Directory, Microsoft 365 administration, networking, VPNs, and business-class IT environments CompTIA A+, Network+, Microsoft, or other IT certifications are helpful but not required Schedule Full-time position In-person and on-site customer support required Paid travel between customer locations Primary service areas include Altoona, Tyrone, State College, and surrounding Central Pennsylvania locations Work Location Central Pennsylvania Altoona, Tyrone, State College, and surrounding customer locations Remote Work No Why Join InTech? InTech Network Solutions is a growing IT services company with a strong reputation for responsive, professional, and customer-focused support. We work closely with our customers and take pride in delivering practical technology solutions that help their businesses operate successfully. This is a great opportunity for someone who already has some IT experience and wants to take the next step in their career. The right candidate will have the opportunity to learn, grow, work in meaningful customer environments, and become an important part of the InTech team. We value technical ability, customer service, reliability, personal accountability, and a willingness to learn. If you enjoy helping people, solving problems, and being part of a company where your work matters, we would like to hear from you.