IT Help Desk Assoc I

IT Help Desk Assoc I Border States Industries, Inc.

• 3.

3 Fargo, ND Job Details 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance Employee stock ownership plan Life insurance Qualifications Computer operation English Windows Desktop applications

Full Job Description Flexibility Option:

Remote Position Job Req Id:

32082

Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in:

Fargo, ND Application Deadline:

Posted Until Filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems. Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs). Works with other IT team members to research problems and find solutions. Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases. Responsibilities Essential Functions Develops and maintains effective working relationships with customers, vendors, and others Ensures customer satisfaction and addresses problems and complaints as they arise. Initiates timely communication with the supervisor regarding Help Desk problems and related measures as defined with the supervisor. Ensures the collection and maintenance of accurate department information as requested in accordance with the requirements of the company's information system. Receives telephone calls, emails and instant messages from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems. Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs) Works with other IT team members to research problems and find solutions. Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases. Uses remote control capabilities to view user errors or to diagnose issues Sets up users for system access and security roles. Non-essential Functions Provides accurate, timely documentation of expenses and other information as requested. May write or revise user training manuals and procedures. May develop or assist in the development of training materials Trains or assists in training users on software and hardware. Assists in the maintenance of IT department inventory and purchasing systems. May create reports related to internal information technology specifications or needs Performs other duties as assigned by supervisor or designate. Qualifications Two-year degree in Computer Technology or the equivalent in work experience. Four-year Computer Science degree helpful. Knowledge of Windows PCs is essential. Ability to read, write and speak in English required. Prefer working knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Outlook and SAP software. Skills and Abilities Excellent interpersonal, written and verbal communication and customer service skills Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Ability to work effectively as a team with all BSE personnel. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0

• 33% Frequently 34
• 66%

Continuously:

67

• 100% Lift from

Waist:

< than 10 lbs.

• Not at all 10 to 25 lbs.
• Not at all 26 to 50 lbs.
• Not at all 51 to 75 lbs.
• Not at all 75 to 100 lbs.
• Not at all 100+ lbs.
• Not at all Lift from

Floor:

< than 10 lbs.

• Frequently 10 to 25 lbs.
• Frequently 26 to 50 lbs.
• Occasionally 51 to 75 lbs.
• Not at all 75 to 100 lbs.
• Not at all 100+ lbs.
• Not at all Carried for

Distance:

< than 10 lbs.

• Not at all 10 to 25 lbs.
• Not at all 26 to 50 lbs.
• Not at all 51 to 75 lbs.
• Not at all 75 to 100 lbs.
• Not at all 100+ lbs.
• Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated)
• Continuously Standing (for sustained periods of time)
• Frequently Walking (moving about on foot to accomplish tasks)
• Frequently Bending/stooping (downward and forward)
• Occasionally Crawling (moving about on hands and knees or hands and feet)
• Not at all Climbing/Walking Stairs (ascending or descending)
• Frequently Reaching (extending arms in any direction)
• Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine)
• Occasionally Kneeling (bending legs at knee to come to rest on knee(s))
• Occasionally Balancing (maintaining body equilibrium to prevent falling)
• Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers)
• Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor)
• Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug)
• Occasionally Grasping (Applying pressure to an object with the fingers and palm)
• Frequently Fingering (picking, pinching, typing; working with primarily fingers and not whole hand)
• Continuously Talking (expressing or exchanging ideas by means of the spoken word)
• Continuously Driving (the control and operation of a motor vehicle)
• Occasionally Desk work (work usually performed at a desk)
• Continuously Use of a computer
• Continuously Use of a telephone
• Continuously Hearing (Perceiving the nature of sounds at normal speaking levels)
• Continuously Exposure (to adverse weather & temperature conditions)
• Not at all Travel (travel needed to perform job duties)
• Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion.

Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners

• of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

Nearest Major Market:

Fargo