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IT Help Desk / Systems Administrator

Job

The Title Team

Remote

$47,154 Salary, Full-Time

Posted 1 day ago (Updated 8 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

JOB TITLE
IT Help Desk/Systems Administrator
REPORTS TO
Chief Information Security Officer
DEPARTMENT
Information Technology
LOCATION
This position could be remote or in office depending on preference and work style
JOB SUMMARY
The Help Desk Analyst/System Administrator will be the frontline for our internal customers when they are requesting guidance or assistance as well as when a technology item in use is not functioning as expected. This role would be a liaison between the internal team members and technology vendors in use by the company to ensure all cases are captured and resolved. Some project-based work with new offices or rollouts would be expected as well as managing the work and flow of the help desk.
DUTIES & RESPONSIBILITIES
  • Prioritize work based on company objectives and direction
  • Provide computer hardware and software support including install, service, and repair
  • Install and troubleshoot server, network gear, and other computer equipment
  • Provide instruction and guidance to team members
  • Take initiative to find the root cause of issues to resolve
  • Create documentation on systems, data flow, user information and networks
QUALIFICATIONS EXPERIENCE 2
years of experience in technology related support and customer service Windows, O365, InTune, Azure AD, SharePoint, Teams, Veeam or other backup
EDUCATION A
high school diploma or equivalent is required. Technology related degree suitable in lieu of experience.
CERTIFICATIONS, LICENSES, INSURANCE
No certifications, licenses, or insurance are required.
SKILLS Adaptable:
adapts to new, different, or changing requirements Attentive to details Dependable and reliable: displays responsible behaviors at work
Integrity:
treats others with honesty, fairness and respect Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks
Professional:
maintains a professional demeanor at work
Respectful:
works effectively with those who have diverse backgrounds Team player: works effectively with others Verbal communication: maintains open lines of communication with others
Curiosity:
Asking questions for continuous improvement
ESSENTIAL JOB FUNCTIONS
(including physical requirements) This position requires repetitive use of a keyboard, bending, lifting, squatting, and simple grasping. Some travel would be expected - 1 location trip likely per month Heavy lifting will be required on a regular basis.
Job Type:
Full-time Pay:
From $22.67 per hour
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Work Location:
Remote