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IT Help Desk Technician (Contractor 6-12mon, Tier-1/L1, Hybrid, Japanese IT Company in Houston)

Job

SYSCOM GLOBAL SOLUTIONS INC.

Remote

$57,200 Salary, Full-Time

Posted 5 days ago (Updated 1 day ago) • Actively hiring

Expires 7/16/2026

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Job Description

IT Help Desk Technician (Contractor 6-12mon, Tier-1/L1, Hybrid, Japanese IT Company in Houston)
SYSCOM GLOBAL SOLUTIONS INC.
Houston, TX Job Details Full-time $25 - $30 an hour 1 day ago Qualifications Operating systems Software troubleshooting IT operations English Japanese Windows Issue tracking Customer support ticket management Computer networking TeamViewer IP networking TCP/IP Ticketing system technical support High availability Help desk Full Job Description Customer Japanese Trading Company in Houston, TX Job Description Tier-1/L1 IT Help Desk Engineer to help maintain and troubleshoot infrastructure for a customer in Houston, TX. Demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security. Hybrid with at least 3-4 days onsite. Responsibilities Provide 1st level support Test and maintain OS, application software and smartphones Proactively ensure the highest levels of systems and infrastructure availability Liaise with team, users, managers, vendors, and other IT personnel for problem resolution Requirements Fluent in English writing/reading and speaking, and ideally Japanese Proven working experience in configuring and troubleshooting Microsoft-based environments
AA/BA/BS/MS
degree in Computer Science, Engineering, CIS, or a related subject Solid networking knowledge (OSI network layers, TCP/IP) Experience with virtualization and containerization (e.g., VMware, Veeam) is a plus Familiar with IT documentation and ticketing systems Familiar with Japanese corporate culture
Job Type:
Full-time Base Pay:
$25.00 - $30.00 per hour
Experience:
Help desk: 1 year (Preferred)
Windows:
1 year (Preferred)
Language:
Japanese (Preferred)
Work Location:
Hybrid remote in Houston, TX 77010