Job Description
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
DUTIES:
Ensure applications and infrastructure systems remain operational for MGM Resorts International. Provide second and third level support to resolve any operational concerns with the applications and systems in accordance with established SLAs. Perform complex systems root cause analysis of problems and incidents associated with applications and services within the corporate environments. Implement technical solutions that provide for self‐healing and high availability of all applications installed at MGMRI. Receive and resolve escalations from the Operations Center L1 Analyst. Receive and resolve application escalations from Tier 1 third party vendors personnel. Provide Subject Matter Expertise (SME) level of application‐level issues. Responsible for attending project meetings and facilitating meetings as required. Responsible for understanding system/application topology to include interfacing systems. Responsible to attend strike teams as an escalation point. Responsible for providing KBA's. Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2. Responsible for creating and maintaining documentation related to applications and application issues. Responsible for documenting issues that are awaiting code releases to resolve. Responsible for attending training on applications and technical skills. Works with IT groups, Vendors and Business users. Escalate issues for resolution (and provides follow‐up) to Tier 3 (MGM Enterprise Architecture, In‐house Development staff, Infrastructure Engineering, OEM and application vendors). Provide technical leadership to more junior application engineers. Provide high level knowledge and mentoring in version control systems. Provide high level knowledge on the following operating systems/technologies: Windows Server, Terminal Services; Windows Active Directory; Guardian; /Linux; and/or Application Installation. Provide high level knowledge of core Java principles and possess Java diagnostic expertise. Remote work permitted. Approved remote states include Nevada, and Dallas-Fort Worth, Texas. Multiple positions available. SCHEDULE
40 hours per week, Monday through Friday LOCATION
MGM Resorts Satellite, LLC, 6770 Edmond Street, Floor 3, Las Vegas, NV 89118 REQUIREMENTS:
At least a Bachelor in Information Systems, Information Technology, Computer Science, Computer Engineering or a related field and one (1) year of experience as a Software Engineer, Product Management Intern, Software Infrastructure Engineer, or related role where experience was gained. Also requires experience in the following: Information Technology; Project management skills including project planning, structure, discipline, execution and follow through; ITIL processes; and Public Cloud experience such as Azure, AWS, GCP, OCI. CONTACT:
Apply online at https://careers.mgmresorts.com/global/en job number:
275773 or E-Mail resume to resume@mgmresorts.com and reference job number:
275773. Are you ready to JOIN THE SHOW?
Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
