IT Service Specialist

IT Service Specialist The Citadel Job no: 496859 Work type: Full Time Permanent -

Staff Location:

Charleston Categories:

Information Technology The Citadel Military College of South Carolina is seeking an IT Support Specialist to join our Information Technology Services department. In this role, you will provide help desk support to faculty, staff, and students.

Job Responsibilities:

The Citadel Military College of South Carolina is seeking an IT Support Specialist to join our Information Technology Services department. In this role, you will provide help desk support to faculty, staff, and students.

Key Responsibilities:

Help Desk Support:

Answer and track support calls using The Citadel's IT ticketing system. Use remote access tools to troubleshoot software issues, remove malware and viruses, install software, assist with account issues, and provide general troubleshooting assistance.

Customer Service:

Deliver exceptional customer service by promptly and effectively addressing user needs and resolving technical issues.

Issue Trend Recognition:

Identify and recognize recurring IT issues within The Citadel's community. Collaborate with team members to actively resolve these issues and contribute to a more efficient IT environment.

Minimum and Additional Requirements:

Associate's degree or high school education with at least one year of technical experience in computer system support. Proficiency in Windows and MS Office systems. Excellent written and verbal communication skills. Self-motivated, independent, and proactive problem solver.

Preferred Qualifications:

CompTIA A+ Certification. Join our dynamic Information Technology Services team at The Citadel and help us provide top-notch IT support to our faculty, staff and students! Benefits of Working at The Citadel Extensive Health Plans Great Retirement Options Tuition Waiver Program Paid Parental Leave Employee Discounts Isle of Palms Beach Club Swain Family Boat Center Community Service Opportunities Read more about our benefits, on our HR website About The Citadel College The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master's degree, the opportunities are endless. There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs Applications close: To apply, please visit: https://careers.pageuppeople.com/743/cw/en/job/496859 jeid-7fca3b3c8f509546a7e45b9b517a3219