IT Specialist

About Davin Tech Group Davin Tech Group is a managed IT and cybersecurity partner supporting mission-driven organizations around the globe. We embed directly into our clients' operations, running their technology environments so they can focus on what matters most. Our work spans life sciences, healthcare, government, architecture, engineering, and construction (AEC), professional services, media, startups, hospitality, veterinary, and nonprofits. This range of clients exposes our team to a wide variety of systems, compliance requirements, and operational challenges. We operate as an extension of our clients. That means strong relationships, clear communication, and consistently high standards. The Role We're looking for an experienced IT Specialist to support a portfolio of clients alongside our team of specialists, consultants, and engineers. This is a hands-on role that blends technical support, systems administration, and operational improvement. You'll work across client environments to keep systems running smoothly, resolve issues quickly, and continuously improve how things operate. You'll be trusted to manage your work, communicate clearly, and follow through on commitments. Over time, you'll build strong relationships with the teams you support and become a reliable resource within their organization. As an IT Specialist, you will: Deliver high-quality remote and onsite support across devices, networks, servers, and cloud environments Own support requests end-to-end, from intake through resolution and communication Troubleshoot issues across users, devices, systems, and infrastructure with a structured, methodical approach Administer and support core business platforms including Microsoft 365, Google Workspace, Active Directory, Entra, Duo, Okta, Box, Dropbox, Monday, Slack, Teams, Zoom and industry-specific line of business applications. Manage onboarding and offboarding, including account provisioning, device setup, and access control Partner closely with client stakeholders to ensure a seamless and reliable user experience Administer and support identity, endpoint management, and SaaS environments across multiple client organizations Support networking, firewalls, and office technology to maintain stable and secure environments Manage technology procurement, configuration, inventory, and lifecycle management Contribute to system deployments, migrations, and security initiatives Maintain clear, accurate, and actionable documentation across client environments Identify recurring issues and proactively recommend improvements to systems and workflows To be successful in this position, you'll need to: Bring 2+ years of hands-on IT support experience, ideally in a client-facing or MSP environment Communicate clearly, professionally, and consistently, both written and verbal Stay organized and effectively manage multiple priorities across clients and systems Take ownership of your work and follow through without needing constant direction Approach problems with a calm, structured, and solution-oriented mindset Be comfortable working across Windows, macOS, and modern cloud platforms (Microsoft 365, Google Workspace) Have a strong foundation in troubleshooting devices, SaaS applications, and core infrastructure Understand and apply IT and cybersecurity best practices in day-to-day work Be motivated to help people, improve systems, and continuously refine how work is done Bonus points if you: Have experience working in a managed services (MSP) environment Have worked with tools like RMM, PSA, MDM, SSO, MFA, or endpoint security platforms Have exposure to compliance frameworks (HIPAA, SOC, CMMC, etc.) Have supported executives or high-touch environments Enjoy improving processes, documentation, and systems over time

Compensation & Benefits Salary:

$55,000 - $80,000 (base, depending on experience)

Benefits:

Health, dental, and vision insurance (100% covered for employee, 50% for dependents) Short-term and long-term disability (100% covered) Life insurance (100% covered) 401(k) with company match Unlimited vacation Flexible work environment Working at Davin Tech Group We're building a team of thoughtful, capable people who take pride in their work and care about doing things the right way. We value trust, accountability, and continuous improvement. Our goal is to create an environment where you can grow your skills, take ownership of your work, and make a meaningful impact on the clients you support. Apply Send your resume and an introduction to: careers@davintechgroup.com

Pay:

$55,000.00 - $80,000.00 per year

Work Location:

Hybrid remote in Plymouth, MA 02360