IT Support Analyst

Location:

China Lake, CA Status:

Full Time Job Description:

IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the

F/A-18 & EA-1 BG

Integrated Product Team (IPT) at China Lake, CA. Provide technical support to all end users, customers, and guests within the IPT. Provide technical support for all VTC systems used throughout the IPT. Support, implement, and comply with cybersecurity requirements and controls. Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR's, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned. Provide technical and implementation support for organizational projects and services. Coordinate activities with IT Management, other technical teams, stakeholders, and business owners. Be able to work as a team with other cross functional teams to achieve the IPT's mission. Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Education and Work Experience Requirements:

7949: Due to the sensitivity of customer related requirements, U.S. Citizenship is required. High school diploma plus 10 years of experience. Must be able to be granted a Secret security clearance with a TS nvestigation and maintain one for the duration of employment. Teachable, positive attitude, highly motivated, problem solver and team oriented. Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment. Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint. Effectively communicate (oral and written) with tact and professionalism. Detail-oriented with strong organizational skills. Must be able to work onsite - This position is not remote work eligible. Windows Operating System and Security+ or other certifications required to comply with DoD 8140. Must be willing and able to work after hours/weekend support for patching and maintenance as needed. Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

Expertise with Atlassian products such as Jira, Service Desk, and Wiki.

Salary:

the expected pay range for this position is $70.304 to $89.440 but is subject to change.

Security Clearance:

Secret