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IT Support & Application Development Assistant
Job
Amphenol Sine Systems
Remote
Full-Time
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Job Description
Amphenol Sine Systems Corporation Seeking:
IT Support & Application Development Assistant Job Type :
Full-time, Hybrid Location :
Clinton Township, MI USA Industry :
Industrial/Audio and Lighting, Electrical Connectors, Cable Assemblies Job Description The IT Support & Application Development Assistant provides technical support to end users while assisting in the development, maintenance, and enhancement of internal business applications. This role combines hands-on IT support with application development support, primarily using ASP.NET and/or Java, to help ensure stable operations, efficient workflows, and continuous improvement of internal systems. The Ideal Candidate- Strong service mindset & troubleshooting skills
- Foundational development experience
- A desire to grow in both IT support and application development
- Strong problem-solving and analytical skills
- Excellent customer service and communication skills
- Ability to document technical processes clearly
- Strong organizational and time-management skills
- Ability to work independently and collaboratively within a team
- Willingness to learn new technologies and expand technical responsibilities Position Responsibilities IT Support Responsibilities
- Provide Level 1-2 technical support to end users for hardware, software, and connectivity issues
- Troubleshoot and resolve issues related to: o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) o Windows and macOS workstations o Printers, peripherals, and mobile devices o VPN and basic network connectivity
- Assist with on-boarding and off-boarding activities, including device setup and account access
- Respond to IT support tickets and document resolutions clearly and accurately
- Escalate complex technical issues to senior IT staff with appropriate diagnostics
- Support basic cybersecurity activities, including phishing reports and endpoint issues
- Create and maintain IT support documentation and standard operating procedures (SOPs) Application Development & Systems Support Responsibilities
- Assist in the development and maintenance of internal applications using: o ASP.NET (C#) and/or o Java
- Support enhancements and bug fixes for internal web tools, utilities, and integrations
- Write and maintain clean, well-documented code following internal standards
- Develop and execute basic SQL queries to support applications and reporting
- Assist with application testing, validation, and deployment activities
- Support basic API integrations and data exchange processes
- Collaborate with IT and business teams to understand system requirements and user needs Education & Experience
- Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent practical experience)
- 1-3 years of experience in IT support, application support, or entry-level development roles Technical Skills
- Working knowledge of ASP.NET (C#) and/or Java
- Basic understanding of web technologies (HTML, CSS, JavaScript)
- SQL fundamentals, including basic queries and joins (SQL Server preferred)
- Experience supporting Windows and/or macOS environments
- Familiarity with Microsoft 365 applications and services
- Basic understanding of networking concepts (DNS, IP, VPN)
- Exposure to version control systems (Git) Qualifications
- Experience supporting ERP or WMS systems (e.g., Macola, SAP, Oracle)
- Familiarity with REST APIs and JSON
- Basic scripting experience (PowerShell or similar)
- Exposure to reporting tools such as Power BI, SSRS, Crystal Reports
- Knowledge of ITIL concepts or structured IT support processes Work Environment & Tools
- Microsoft 365 Admin (limited access)
- IT ticketing system
- SQL Server (limited access)
- Source control repositories
- Development and test environments
- Endpoint and security management tools Amphenol Sine Systems (www.