IT Support Engineer

JOB-7664 IT

Support Engineer Las Vegas, NV Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV. About the Role Link Technologies is seeking a hands-on IT Support Engineer to serve as the primary on-site IT resource at HQ and the face of IT for teammates daily. This is a highly independent role where you will own day-to-day IT operations while collaborating closely with a distributed IT leadership team operating in a different time zone. The ideal candidate is proactive, process-driven, communicates effectively, and knows when to escalate issues appropriately. You should be comfortable bringing structure to ambiguity while operating with minimal supervision. What You'll Do Helpdesk & End-User Support Serve as the primary on-site IT resource at HQ (approximately 95% on-site), supporting teammates with hardware, software, and account-related issues Maintain the Jira Service Desk queue and resolve tickets within established SLAs Troubleshoot and diagnose laptops, mobile devices, conference room A/V systems, and peripherals Deliver outstanding customer service as a trusted and visible member of the IT team Manage the full user account lifecycle, including onboarding and offboarding Provide occasional remote or on-site support for satellite offices and additional locations as needed Networking & Infrastructure Troubleshoot and resolve networking issues including connectivity, switching, wireless, and VPN-related concerns Coordinate with ISPs and vendors on circuit or hardware issues and escalate complex incidents with clear documentation Schedule and perform equipment upgrades, replacements, and configuration changes in accordance with change management procedures Participate in scheduled after-hours or weekend support rotations for infrastructure-related emergencies Identity & Access Management o Administer user accounts, groups, and access policies in Okta or a comparable SSO/IdP platform o Integrate SaaS applications using SAML/SCIM and manage provisioning and deprovisioning workflows o Administer Microsoft 365 environments including Azure AD/Entra ID, Exchange, SharePoint, and Teams o Support security and GRC initiatives by implementing and documenting approved access changes and patching procedures Asset & Process Management o Maintain accurate hardware inventory records and asset configuration documentation o Create, update, and follow operational runbooks and IT procedures o Coordinate with the broader IT team on cross-functional initiatives and organizational projects o Stay current on emerging technologies and recommend improvements where appropriate What You Bring Required o 3+ years of IT helpdesk or desktop support experience in a corporate environment o CompTIA Network+ certification or equivalent demonstrated networking knowledge o Strong networking fundamentals with the ability to troubleshoot LAN/WAN issues, Cisco firewall and switching infrastructure, Meraki APs/MDM, and VPN configurations o Hands-on experience with Microsoft 365 technologies including Azure AD/Entra ID, Exchange, SharePoint, Teams, and Intune MDM o Working knowledge of

SSO/SAML/SCIM

concepts and experience integrating SaaS applications into Okta or a similar IdP platform o Excellent customer service and communication skills with both technical and non-technical stakeholders o Proven ability to manage workload independently, prioritize effectively, and follow through with minimal oversight o Comfort collaborating with leadership across multiple time zones using strong asynchronous communication practices Nice to Have o Cisco CCNA certification or equivalent hands-on Cisco networking experience o Experience with Okta Workflows for identity automation and provisioning o Experience managing macOS endpoints via Addigy, Windows/cross-platform environments via NinjaRMM, and wireless/MDM solutions via Meraki o Experience with Jira Service Management or similar ITSM platforms o Exposure to vulnerability and patch management workflows o Basic scripting or automation experience using PowerShell, Python, or similar technologies o Familiarity with compliance frameworks such as SOC 2 Type II or

ISO 27001

Working Style & Expectations This role is best suited for someone who takes ownership and operates with a high degree of accountability and independence. While established processes, escalation paths, and a collaborative IT team are in place for support, success in this position requires consistency, initiative, strong communication, and a commitment to delivering an exceptional end-user experience. Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.