IT Support Engineer - III

Crescent Tek is a growing Managed Service Provider serving businesses across the greater New Orleans area. We're committed to delivering enterprise-grade IT solutions with a personal touch — and we're looking for a sharp, experienced Level 3 Engineer to join our team. What You'll Do Serve as the escalation point for Level 1 and Level 2 technicians, resolving complex technical issues efficiently Design, implement, and maintain network infrastructure including firewalls, switches, and wireless systems (Cisco/Meraki experience a plus) Manage and support Microsoft 365, Azure AD, and on-premise Active Directory environments Administer virtualization platforms (VMware, Hyper-V) Handle server builds, migrations, and ongoing maintenance Respond to and resolve escalated tickets within SLA commitments using ConnectWise Build and maintain automations using Rewst to streamline internal and client-facing workflows Leverage Augmentt to manage, audit, and optimize Microsoft 365 SaaS environments Participate in on-call rotation for after-hours support as needed Document configurations, procedures, and network changes thoroughly Proactively identify risks and recommend improvements to client environments What We're Looking For 5+ years of hands-on IT experience, with at least 2 years in an MSP environment Strong troubleshooting skills across Windows Server, networking, and cloud platforms Experience with Microsoft 365 administration and Azure Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, VPN) Familiarity with ConnectWise Manage or similar PSA/RMM platforms Hands-on experience with Rewst for workflow automation and process orchestration Experience with Augmentt for SaaS management and Microsoft 365 visibility Excellent communication skills — you'll be client-facing at times Ability to manage multiple priorities in a fast-paced environment

Bonus Points For:

Cisco/Meraki certifications or hands-on experience Security certifications (CompTIA Security+, CISSP) Experience managing hardware EOL planning and migrations Familiarity with AI tools and how to apply them in an MSP context — whether for automation, documentation, or improving service delivery Prior experience building AI-assisted workflows or prompting tools like ChatGPT/Claude into day-to-day operations

Compensation & Benefits Salary:

$95,000 - $105,000 depending on experience Health and dental insurance Paid time off + holidays Certification reimbursement and training budget Why Join Us At Crescent Tek, you won't be a ticket monkey. You'll have real ownership over client environments, room to grow, and a team that values your expertise. We embrace modern tooling — including automation and AI — so you'll be working smarter, not just harder. If you're tired of being underutilized and want to work somewhere your skills actually matter — we'd love to talk. How to Apply Submit your resume and a brief note about your MSP experience. Thank you !

Job Type:

Full-time Pay:

$95,000.00 - $105,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan

Work Location:

Hybrid remote in Metairie, LA 70002