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IT Support & Operations Specialist @ Detroit, MI (Onsite)

Job

BURGEON IT SERVICES LLC

Remote

Full-Time

Posted 3 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

Position:

IT Support & Operations Specialist Location:

Detroit, MI (Onsite)

Duration:

Full Time Role Overview The IT Support & Ops Specialist is responsible for delivering end-to-end End User Computing (EUC), Service Desk, and Field Support services while managing local IT infrastructure across plant environments. This role ensures reliable, responsive, and high-quality IT support for manufacturing operations, acting as the primary contact for end users and business stakeholders. The position combines remote service desk support, on-site field support, and infrastructure management, ensuring high system availability, quick incident resolution, strong customer satisfaction, and compliance with enterprise IT standards. Primary Skill End User Computing (EUC), Service Desk & Field Support Operations Key Skills End User Computing (EUC) Support Service Desk Operations (L1/L2 Support) Field / Desk-side Support Desktop & Laptop Troubleshooting Microsoft 365 (O365, Teams, Outlook) Active Directory / Azure AD ITSM Tools (Ivanti) Windows OS (10/11), Basic macOS Network Fundamentals (LAN, WAN, Wi-Fi, VPN) Server & Storage Basics Hardware & Peripheral Support (Printers, Scanners) Incident, Problem & Change Management (ITIL) Asset & Configuration Management Endpoint Security & Compliance Remote Support Tools (SCCM, Intune, TeamViewer) Factory / Manufacturing IT Support Key Responsibilities End User Computing (EUC) Support Manage and support desktops, laptops, mobile devices, and peripheral equipment. Ensure smooth functioning of collaboration tools such as Microsoft Teams and Office 365. Perform system imaging, device provisioning, and user support activities. Service Desk Support Provide L1/L2 support via calls, emails, chat, and ITSM tools. Log, track, and resolve incidents and service requests within SLA timelines. Escalate complex issues to appropriate teams and ensure timely resolution. Maintain high levels of customer satisfaction through effective communication and support.

Field / Desk

-side Support Provide on-site technical support for hardware and software issues. Troubleshoot desktops, laptops, printers, and network connectivity issues. Coordinate with vendors for hardware replacement and repairs. Incident & Problem Management Act as an escalation point for high-priority or complex incidents. Perform root cause analysis (RCA) and implement preventive measures. Change Management Support IT change implementation with proper approvals and risk control. Ensure minimal disruption to business during changes. Compliance & Security Ensure adherence to IT security policies and audit requirements. Maintain endpoint security and compliance standards. Documentation & Asset Management Maintain SOPs, knowledge articles, and troubleshooting guides. Track IT assets and manage lifecycle processes effectively. Collaboration Work closely with global IT teams, vendors, and plant stakeholders. Align IT services with business and operational requirements Thanks & Regards Rakesh Vangala Team Lead Burgeon IT Services LLC.