IT Support Specialist

IT Support Specialist Reyes Beverage Group - 3.2 Orlando, FL Job Details Full-time From $24.68 an hour 15 hours ago Qualifications Network troubleshooting Incident management IT asset management Laptop (troubleshooting support) Equipment troubleshooting Printer (troubleshooting support) High school diploma or GED Computer hardware Customer support ticket management Associate's degree Escalation handling Citrix Procurement management Entry level Under 1 year Mobile devices

Full Job Description Position Summary:

The IT Specialist is primarily responsible for providing technical on-site and remote support to employees. •This position will require traveling to our distribution center in Kissimmee•

Position Responsibilities:

Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s) Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system Other projects or duties as assigned

Required Education and Experience:

Associate's Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience

Preferred Education and Experience:

Bachelor's Degree