IT Support Specialist

Job Summary We are looking for individuals with a strong computer and networking technical background and a commitment to customer service. Technician will be responsible for a wide range of tasks from updating drivers, troubleshooting network problems, managing and configuring servers, training customers, and software installation. We're looking for an efficient and detail-oriented professional with a background in networking, server administration, and workstation repair and support.

KEY RESPONSIBILITIES

; Install, configure, and maintain desktop and laptop computers, peripherals, printers, and mobile devices Perform help desk duties to include troubleshooting and resolving hardware, software, and connectivity issues (Windows and macOS environments) Set up and manage user accounts, email, permissions, and access (Microsoft 365 / Azure AD) Support network infrastructure including routers, switches, firewalls, and WiFi access points Diagnose and resolve WiFi and network performance issues Provide technical support to end users in person, via phone, and remotely Assist with on boarding and off boarding employees from a technology standpoint Maintain IT inventory, documentation, and standard operating procedures Coordinate with vendors and managed service providers as needed Support cybersecurity best practices (patching, endpoint protection, access controls)

REQUIRED QUALIFICATIONS

3+ years of experience in IT support, help desk, or systems technician roles Strong understanding of computer hardware, operating systems, and basic networking Experience troubleshooting Windows-based systems (macOS experience a plus) Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals Excellent problem-solving and communication skills Ability to prioritize tasks and support multiple users efficiently

PREFERRED QUALIFICATIONS

Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Azure AD) Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI) PowerShell or basic scripting experience Experience supporting remote or hybrid work environments Exposure to VoIP systems and video conferencing equipment.

Pay:

$22.80 - $27.46 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Referral program Retirement plan Vision insurance

Work Location:

Hybrid remote in Hammond, IN 46327