IT Support Specialist

IT SUPPORT SPECIALIST OXFORD, MS

Minimum 5 Years of Management Experience in a Part 135 or Part 91 Operation At

NICHOLAS AIR

, we believe you're a name , not a number . We are committed to a culture of empowerment, collaboration, and long-term stability, which has allowed us to thrive regardless of economic conditions.

NICHOLAS AIR

is willing to invest in exceptional people who build exceptional operations, and for almost 30 years, our mission is simple - to be the best in this industry, not the biggest. When selected to join the

NICHOLAS AIR

team, you'll become part of an organization that requires a commitment to continuous learning and strategic goal setting, while also embracing change and innovation.

NICHOLAS AIR

operates with a "people over process" philosophy, ensuring meaningful relationships and trust across both our Jet Card Membership base and the best-in-class team in the industry.

NICHOLAS AIR

, a dynamic Oxford, Mississippi based private jet operator is seeking a hands-on IT Support Specialist to support its day-to-day technology needs. This role is responsible for computer hardware installation, troubleshooting, user account setup, network and WiFi support, and general IT assistance across the organization. The ideal candidate is service-oriented, technically capable, and comfortable working independently in a fast-paced environment.

NICHOLAS

AIR's brand presence across all digital platforms is designed to match the high quality of the company's aircraft and reputation as the most elite private jet company in the industry. This role offers an exciting opportunity to work with the latest technologies and contribute to the success of our organization. We have the newest facilities and the pleasures of working for the most enhanced brand in the industry. Becoming a part of our company requires you to meet a very stringent set of quality standards, with less than 5% of candidate applications being selected.

KEY RESPONSIBILITIES

Install, configure, and maintain desktop and laptop computers, peripherals, printers, and mobile devices Perform help desk duties to include troubleshooting and resolving hardware, software, and connectivity issues (Windows and macOS environments) Set up and manage user accounts, email, permissions, and access (Microsoft 365 / Azure AD) Support network infrastructure including routers, switches, firewalls, and WiFi access points Diagnose and resolve WiFi and network performance issues Provide technical support to end users in person, via phone, and remotely Assist with onboarding and offboarding employees from a technology standpoint Maintain IT inventory, documentation, and standard operating procedures Coordinate with vendors and managed service providers as needed Support cybersecurity best practices (patching, endpoint protection, access controls)

REQUIRED QUALIFICATIONS

3+ years of experience in IT support, help desk, or systems technician roles Strong understanding of computer hardware, operating systems, and basic networking Experience troubleshooting Windows-based systems (macOS experience a plus) Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals Excellent problem-solving and communication skills Ability to prioritize tasks and support multiple users efficiently

PREFERRED QUALIFICATIONS

Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Azure AD) Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI) PowerShell or basic scripting experience Experience supporting remote or hybrid work environments Exposure to VoIP systems and video conferencing equipment Previous experience in a small to mid-sized organization or fast-growth environment

WORK ENVIRONMENT

This position is required to report daily to Oxford Mississippi; remote work is not authorized for this position. Occasional after-hours or on-call support as needed Ability to travel out of state Hands-on role involving physical hardware installation and troubleshooting

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Relocation assistance Vision insurance

Work Location:

In person