IT Support Specialist

About Teton Science Schools Teton Science Schools (TSS) connecting people, place and nature through education, community programs, and immersive experiences based in Jackson Hole and the Greater Yellowstone Ecosystem. Our digital systems support everything from admissions and development to staff operations, impact reporting, and learning experiences. Position Overview The IT Support Specialist is responsible for overseeing and optimizing TSS's core digital platforms and systems, with a primary focus on systems administration, business systems integration, and remote / in person support of staff technology needs. This position is focused on cloud systems, software platforms, and digital enablement to support staff, programs, development, and admissions. This position will work closely with the local IT manager who focuses on infrastructure and hardware. This is a high-impact role that strengthens our internal operations and revenue-supporting systems while helping TSS scale effectively. Key Responsibilities 1. Digital Systems & Application Management Oversee, admin and optimize key digital platforms (Google Workspace, internal tools, databases, learning/admissions systems, etc.) Manage and troubleshoot systems integrations and data flows Coordinate with vendors and consultants when needed Identify opportunities for system improvements and automation Maintain system documentation and internal training resources 2. Remote IT Support Provide remote Support staff onboarding/offboarding for digital tools and systems access Troubleshoot permissions, workflows, and software-related challenges Partner with local IT resource on alignment between digital and physical systems 3. Data Governance & Security Assist with data governance and access control for cloud systems Ensure best practices in security, user permissions, and system compliance Monitor and document system usage and risk areas 4. Strategic Systems Support Support long-term digital systems strategy and technology road mapping Collaborate with leadership on systems scalability and efficiency Help reduce reliance on manual processes through automation and tools Required Qualifications 3-5 years experience in digital systems, IT, or business systems management At least 2+ years of hands-on CRM Mgmt experience, Salesforce experience is a plus Experience supporting software systems in nonprofit or education environments preferred Strong systems thinking with the ability to connect technology to organizational needs Comfortable operating independently in a remote or hybrid environment Preferred Qualifications Experience with nonprofit CRM environments or education systems Experience supporting fundraising, admissions, or program operations systems Familiarity with Google Workspace, workflow automation, and system integrations Location Options This position is open to candidates who are either: Based in or willing to work from Jackson, WY Will consider Hybrid/Remote in Salt Lake City, UT or Teton County, ID If remote, occasional travel to Jackson will be required depending on operational needs, especially to start where weekly Jackson presence will be required for training and larger projects requiring in person attendance. Compensation & Benefits Teton Science Schools offers a strong and competitive benefits package, including: 6 weeks of paid vacation 11 paid holidays Comprehensive health, dental, and vision coverage retirement savings with employer matching Flexible/remote work options Mission-aligned perks and professional development Why This Role Matters at TSS This role will help modernize and strengthen the digital backbone of Teton Science Schools — supporting development, enrollment, program delivery, and internal effectiveness across a geographically distributed team.