IT Support Specialist & Field Technician

About Us We are a growing IT Managed Services provider dedicated to helping local businesses solve their technology challenges. Because we are a small company, you won't just be a cog in a machine here—your actions will have a direct impact every day, and you will have the unique opportunity to grow your career as the company expands. If you love solving technical puzzles, learning new skills, and genuinely enjoy helping people, you will thrive in our culture. Position Summary As an IT Support Specialist, you will be the go-to problem solver for our business users, tackling a wide variety of day-to-day technical issues. This role is a perfect blend of consultative customer service, remote troubleshooting, and hands-on field support. You will gain exposure to everything from individual workstations to complex server and network infrastructures, providing an incredible launchpad to diversify your technical skillset.

Key Responsibilities Consult & Advise:

Work directly with customers to understand, evaluate, and advise on their computer and network needs.

Technical Support:

Troubleshoot, diagnose, and resolve issues with workstations, servers, peripheral devices, operating systems, and software applications.

Infrastructure Management:

Provide front-end support ranging from simple workstation setups to the configuration and management of servers and network infrastructures.

Ticket Management:

Schedule, document, and manage service tickets, escalating complex issues when necessary to ensure timely resolution.

Field & After-Hours Support:

Travel within the DC Metropolitan area for on-site client support and participate in after-hours work as required. What We're Looking For (Requirements)

Experience:

1-2 years of professional computer troubleshooting experience. (Experience in an IT Managed Services (MSP) environment is highly preferred).

Core Technical Knowledge:

• Working knowledge of Windows 7/10 and Office 365/Outlook. Hands-on experience with desktop and laptop hardware components. At least a basic understanding of TCP/IP networking and DNS.

Soft Skills:

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Honesty & Integrity:

Uncompromising ethics in all client and internal dealings.

Communication:

Excellent verbal and written communication skills with a knack for explaining technical concepts to non-technical users.

Drive:

A strong work ethic, a passion for problem-solving, and an eagerness to learn new hardware and software technologies.

Growth Mindset:

Ambition to contribute ideas and effort to help a small company scale. Preferred Certifications (Optional but a plus) CompTIA A+ CompTIA Network+ What We Offer Competitive hourly pay ($20-$28/hr DOE). Comprehensive benefits package. High-visibility role with a direct path for career growth. A supportive, dynamic environment where learning and curiosity are highly rewarded.

To Apply:

If you are a proactive problem-solver who loves technology and people, we want to hear from you. Please submit your resume today for immediate consideration!

Pay:

$24.00 - $34.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

Hybrid remote in Chantilly, VA 20151