IT Support Specialist - Hamilton, OH

Company Overview Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we're a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods. We believe great flavor starts with great people. That's why we're committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences. Your Role in Synergy's Success The IT Support Specialist serves as the primary onsite technical resource for the Hamilton, Ohio facility, supporting office staff, production teams, and OT-adjacent systems. This role provides Tier I-II support across hardware, software, networking, and cloud services while contributing to enterprise technology initiatives. The position requires strong customer service skills, technical troubleshooting capabilities, and the ability to collaborate with systems infrastructure, engineering, and global IT teams. The ideal candidate is hands-on, adaptable, and eager to grow into higher level system or OT support responsibilities. How You Will Contribute Roles and Responsibilities Serve as the primary point of contact for IT support requests submitted via phone, email, or ticketing system Diagnose and resolve hardware, software, and network issues in a timely and professional manner Configure, maintain, and troubleshoot workstations, laptops, printers, and peripheral devices Administer user accounts, permissions, and system access via Active Directory and Microsoft 365 Coordinate IT onboarding for new employees, ensuring all equipment and access is in place from day one Maintain system security through regular patching, updates, and adherence to IT policies Document resolutions and contribute to the IT knowledge base to support ongoing team efficiency Collaborate with IT colleagues on infrastructure projects and continuous improvement initiatives Escalate complex issues appropriately and manage follow-through to full resolution Essential Requirements Minimum of 1-3 years of experience in an IT support or helpdesk capacity Proven troubleshooting ability across Windows-based environments Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint Experience administering user accounts in Active Directory Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users Ability to independently prioritise and manage a varied workload with minimal supervision Preferred Requirements Prior experience supporting users within a manufacturing or production environment Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP Relevant professional certification such as CompTIA A+ or Network+ Familiarity with ITSM or ticketing platforms such as ServiceNow or Zendesk Education An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred. Equivalent professional experience will be given equal consideration. We evaluate candidates on the strength of their skills and demonstrated experience. Work Environment & Travel This role is primarily based at our Hamilton, OH facility, with hybrid flexibility available. Occasional travel to our Wauconda, IL and Chicago, IL sites may be required. The position operates within a fast-paced, collaborative environment alongside colleagues across operations, quality, and commercial functions.

Salary Range:

$74,500-100,500 The compensation offered will be commensurate with the candidate's skills, experience, education, and other relevant factors. This position will remain open until filled. For further information on our benefits, please visit our careers page. Our Commitment to our People We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams. We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets. Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment. Across our global organisation, we employ 1000 people in 8 countries - and we are growing. From production specialists to R D experts, finance, quality, digital, marketing, sales and so much more, see what opportunities await you with Carbery and Synergy. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.