IT Support Specialist I

Job Summary:

Under general supervision, the IT Fulfillment Technician will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers and other related hardware peripherals. This includes performing a variety of maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks. Tasks related to troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods will also be performed. The daily use of a ticket management system as well as performing project based work will guide most daily tasks. Teamwork is key to this position, so mentoring, assisting, and training with team members will be vital to ensure that company standards, policy, and procedures are followed while meeting documented SLA's.

Job Expectations:

Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner Coordinate with and escalate issues to other IT groups as needed Provide end-user support to on-site users and users working from home Provide support to Google G-Suite based applications including Gmail, Drive, Calendar, Hangouts Chat, Meet, Voice, and others Maintain accurate IT hardware inventory and perform audits as needed to support the IT lifecycle process Troubleshoot common network problems and coordinate with the network team as needed Work directly with other groups in the IT Organization to ensure quick resolutions to issues Investigate user issues and identify their source, test and implement best solution Utilize the team's documentation to ensure adherence to set standards. Also modify and develop documentation as needed Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

Ability to communicate technical information to nontechnical team members Ability to install, configure and maintain computers, networks and related hardware and software Ability to identify and resolve computer system malfunctions and operations issues Skill in organizing resources and establishing priorities Excellent verbal and written communication skills Ability to learn and support new systems and applications

Experience Requirements:

This position requires a minimum of two (2) years of IT support experience with emphasis on problem solving.

Education Requirements:

Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA) Certification preferred. #LI-JC1 Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer

• Empower Our People
• Be Entrepreneurial & Pivot Quickly
• Embrace Diversity & Inclusion
• Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future.

Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.