IT Support Specialist - II

Job Title:

IT Specialist Level 2 -

Help Desk Company:

1-

UP IT Consulting Location:

Frederick, Maryland (Hybrid - Remote & On-site Client Support)

Job Type:

Full-Time Experience Level:

Mid-Level Compensation:

Competitive salary + benefits (based on experience) Level Up Your Career at 1-UP IT Consulting At 1-UP IT Consulting , we don't just fix tech — we empower people and level up businesses . Based in Frederick, Maryland and serving clients across the region, we specialize in delivering smart, proactive, and friendly IT solutions tailored to the needs of small to mid-sized businesses. Our team is driven by the spirit of service , the thrill of solving complex problems , and the joy of helping others win . Whether you're resolving a support ticket or implementing a full network refresh, we believe in doing it with heart and hustle.

What Makes Us Different Client-First, Always:

Our success is tied directly to our clients' growth. We go beyond break/fix — we build partnerships. Tech with

Personality:

We bring professionalism without the jargon. Our team is approachable, fun, and real.

Growth-Oriented Culture:

At 1-UP, your career path matters. We offer mentorship, training, and real chances to advance.

Community Roots:

Proudly Frederick, Maryland-based, we support local businesses and believe in giving back to our community. Position Summary As an IT Specialist - Help Desk , you'll be the front line of support for our clients. You'll help diagnose issues, provide quick resolutions, and make our clients feel supported and confident in their tech. You'll gain hands-on experience across a wide variety of tools and environments — a perfect fit for someone who loves to learn, solve problems, and work with people. Core Responsibilities Respond to help desk requests via phone, email, or ticketing system Troubleshoot Windows, Microsoft 365, network, and common software issues Support users remotely and occasionally on-site throughout Maryland Deploy and configure PCs, printers, and mobile devices Document solutions and contribute to our internal knowledge base Assist with user account setups, access permissions, and security best practices Escalate complex or critical issues to senior engineers when needed Deliver support with professionalism, empathy, and clarity You Bring 3+ years in IT support or help desk roles (MSP experience = bonus points!) A self-starter with a passion for learning Strong knowledge of Microsoft 365, Windows 10/11, basic networking (DNS, DHCP, TCP/IP) Excellent communication and customer service skills A problem-solving mindset and eagerness to learn Ability to work independently and manage multiple priorities Reliable transportation and ability to travel to client sites when needed

Bonus XP:

CompTIA A+, Network+, Microsoft, or other IT certifications Perks & Power-Ups Competitive salary ($55k-$60k) Health, dental, and vision insurance Paid holidays + PTO Certification reimbursement & training opportunities Collaborative team with real career growth potential Work that actually matters — supporting local businesses Ready to Join the Team? If you're passionate about IT, people-focused, and ready to grow with a company that values your skills, we'd love to hear from you. Level up with 1-Up IT Consulting — where great support is just the beginning.

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Middletown, MD 21769