IT Support Specialist - Systems - PART TIME

IT Support Specialist

• Systems

• PART TIME MC

  Consultants, Inc. Carlsbad, CA Job Details Part-time $22
• $26 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Flexible schedule Life insurance Qualifications Teamwork Microsoft Excel Zoom Attention to detail Computer hardware Desktop administration Full Job Description IT Support Specialist
• Help Desk

• PART TIME

  MC Consultants, Inc. is searching for an IT Support Specialist
• Help Desk to join our dynamic team.

Helpdesk-first IT with additional responsibilities in asset management and onboarding training.

About Us:

Specializing in construction forensics for over 36 years, MC Consultants provides top-tier national expert witness and litigation support. We are committed to being our client's " ONE Company for all your consulting needs. " At MC Consultants, we foster a culture of teamwork, innovation, and excellence. We value diversity and inclusion and are dedicated to creating an environment where all employees feel respected and valued. As a leading firm in construction forensics, we offer exciting opportunities for professional growth and development.

Job Summary:

Reporting to the IT Operations Manager, the IT Support Specialist

• Help Desk role provides front-line IT support with a strong emphasis on end-user experience and operational consistency.

This role serves as a key point of contact for staff, ensuring smooth day-to-day technology operations. This role provides technical assistance to all staff nationwide with on-site presence in Carlsbad, California. Responsibilities also include managing our IT assets, provisioning equipment for new hires, and delivering staff training sessions that add measurable value. The IT Support Specialist

• Help Desk is expected to be highly organized, people-oriented, and capable of managing multiple priorities in a fast-growing company, focusing on helpdesk services, customer satisfaction, and process improvements.

Roles & Responsibilities:

• Provide professional, timely IT support for staff across offices, resolving tickets with a focus on customer service and clear communication.
• Onboarding & offboarding: prepare, deploy, and train staff on company hardware, applications, and IT best practices.
• Deploy and maintain devices and peripherals; manage shipping, receiving, and IT inventory lifecycle.
• Follow IT documentation for onboarding, hardware deployment, and support procedures.
• Host and support training initiatives with new-hires, including KnowBe4 and other staff-facing IT awareness programs.
• Collaborate with IT leadership to identify opportunities for workflow improvements and enhanced staff experience.
• Serve as the hands-on IT presence for the West Region, including hardware setup and on-site troubleshooting.
• Other duties assigned as necessary.

Technologies Summary:

• Microsoft 365

Suite:

Outlook, Teams, SharePoint, OneDrive, Intune/Autopilot, Entra ID, Single Sign-On, and Microsoft Defender.

Security & Compliance Tools:

KnowBe4 Security Awareness Training, CodeTwo Email Signatures, Veritas.

Infrastructure & Virtualization:

Azure Virtual Machines and Microsoft Exchange

Identity & Directory Services:

Entra ID/Azure AD

Collaboration & Business Apps:

Zoom PBX, Egnyte, Sage, Intuit, ACT

CRM, BQE

Core.

Cloud & Emerging Tech:

BI/data platforms, construction/litigation tools, imaging systems, drones.

Qualifications:

• 1+ years IT support or equivalent customer-facing technical role.
• Excellent interpersonal, communication, organizational, written and verbal communication skills.
• Proficient with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Ability to troubleshoot and resolve issues with organizational technologies.
• Experience coordinating with external vendors for services.
• Highly organized with attention to detail; able to balance multiple priorities in a fast-paced environment. Compensation & Benefits

Compensation Range:

~$22-26 an hour (based on experience, training, and certifications).

• Part-time duties with potential for work-from-home days.

Part-time hours:

Monday

• Friday, 12:00pm
• 5:00PM.

On-site required:

Carlsbad office with occasional travel to satellite offices.

Physical Requirements:

Ability to lift and maneuver objects up to 50 lbs. Assist staff with workstation setups, cabling, and equipment relocations.

Pay:

$22.00

• $26.

00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Carlsbad, CA 92008